[Resolved]  Tata Indicom Broadband — Poor IT, Poor accounting, Poor support

Address:

Indore, Madhya Pradesh

I have never seen such a big brand with tragically poor product management practice, i like to compliment their gov. style of working.

If Tata need to identify why TATA is failing in telecom, My experience says become TATA Broadband users and see why ? :)

Now the case,
I have Tata 180 with night unlimited surf plan on pre-paid
i m surprised to see my balance gone down form 3500 to 96 in 4 months ...mostly i am using internet in night only ... OOps
i have contacted Tata support with problem .. jul 26th with C N : 12619240

Problem
1, Support guy refused log my complain, asked me to send mail ...WOW
2, Reply with saying "its not been done by tata, only user can activate and deactivate night plan.... with out knowing 2 things
a, it can be deactivated when balance is lower then 299 (tata only told me about possibility)..
b, their is no facility for user to activate and deactivate plan.. i sent then screen shot of my AC details
3, poor communication, tata haven't informed me about any change in policy about night surf ..

and many more ....

thanks

abhay