[Resolved] Tata Indicom — Change of plan (Honest 450) | |
Dear sir/madam, I have been using the Honest 450 plan of tata indicom from last 1 year. The Only reason behind switching to tata services is that they were providing unlimited calls to tata network all over the india. Few days back i got a letter from them and i was shocked to see that they had changed my plan. They had put a cap of 2000 STD call on my STD T2T usage, and after which they are going to charge me .5 paise for every pulse. The reason they had written in the letter is "a small section of consumers is abusing the free local and STD T2T offered under Honest 450 plan". I want to know one thing that how come someone could abuse any service when u had provided a plan for free usage. Acc. to the plan which was provided one can use the phone 24x7, because that is something for which we were paying them. Now they introduced a new plan Honest 750 which is same as Honest 450 but only thing is unlimited calls without any cap of 2000 mins. This seems to be a very cheap trick to make revenue. I believe that government shouldn't allow these type of things. Even if they want to change a plan then that should be for all the new customers, not the existing ones. If there is nothing done at this moment then this will keep on going and the service providers will keep on playing with the customers. I request you to take some action or else plz guide me what should i do. Thanx Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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+91 22 6667 1414
D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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I also faced same Problem. But in my case they did not send me any mail, call or sms about this change and directly i got my shocking bill will added rup 639 for extra tata 2 tata calls.
TATA indicom does not follows policies of TRAI.
1. they changed existing post paid plan without customer's agreement
2. they does not provide postpaid-prepaid connection conversion
3. in their 224/- rent Business Silver plan STD is 2.75/- per mins, whether STD can not be more that 1.50 Rup per min
4. they do not provide connection transfer from one region to other. if I'm moving from UP to Delhi then i have to withdraw existing connection in UP and then need to buy new connection in delhi