Comments
As requested by you, I have provided below my contact details
Email ID: surajit.[protected]@gmail.com
Tata Indicom No.[protected]
Alternate Contact No. [protected]
Email ID: surajit.[protected]@gmail.com
Tata Indicom No.[protected]
Alternate Contact No. [protected]
Your team again advised me to contact the dealer which I have already done and informed you also.
I got to know from your representative that the subscriber name is Debisankar Goswami.
Can you ask Mr. Goswami whether the tata photon plus having Tata Indicom No.[protected] belongs to him or not?
If he denies, it will at least prove that your data is wrong.
Then you can find out why wrong data has been recorded in your database.
Anyway, I will resubmit my document to true value hub but I would like to know who is responsible for my harassment.
I got to know from your representative that the subscriber name is Debisankar Goswami.
Can you ask Mr. Goswami whether the tata photon plus having Tata Indicom No.[protected] belongs to him or not?
If he denies, it will at least prove that your data is wrong.
Then you can find out why wrong data has been recorded in your database.
Anyway, I will resubmit my document to true value hub but I would like to know who is responsible for my harassment.
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D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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TATA Indicom — discrepancy of tata representative
Hi,This is to bring to your notice that recently I have been facing a lot of issues from the Tata Net connection. I have been a consumer of the tata net connection from quite a long period and have always ensured that I make the monthly payment on time. Like always, this month too I made a payment of Rs.826/- with a cheque#708081 dated:- 25/10/2009 through my savings a/c at the post office branch of Rajouri Gdn., New Delhi. Till 29/10/09 my internet connection was functioning. However on 27/10/09 I recieved a call from the Tata internet rep. who informed me that I need to make my monthly payment so as to continue the access to the internet. At this point , I informed the rep. that all payments have been made and also provided him with the receipt number as a form of evidence that all payments have been made. This receipt number was displayed on their records.
Thereafter, I had to go out of station for about 2 days for personal matters. On my return to Delhi, ie.. on 3/11/2009 whien I tried to access the internet, I was unable to do so.In order to know the reason for the same I contacted the Tata people. This is where I was told that my cheque has bounced. I went to the post office where I have rthe a/c through which I made the payment where I came to know that no cheque has bounced on my a/c as my balance in the a/c is more than sufficient for a mere payment of Rs.826/-.
Thereafter, I gave a call back to the Tata People to inform them about the same. At this point they gave me another story stating that their rep. was at fault as he did not encash the cheque on time and the cheque did bounce initially but was later accepted. Moreover, they ask to me to make a payment of Rs.100/- as a fine for the cheque that initially bounced. Due to this irresponsible act of the tata rep. I also missed an online interview that was scheduled on 3/11/09 as 4 a.m. for a U.S. based firm.
The final word that I had with the tata people was that I have two options so as to access my internet connection:-
1) I pay a fine of Rs.100/-
2) I come down to their head office with the receipt and a letter from the post office stating that no cheque has been bounced in my name.
However, either of the two does not makes sense as it was the representative from the tata net who did not coordinate timely. Therefore, I look upon consumer forum to take neccessary action asap.
Thanks& Regards,
Ruchi Sehgal
ph#[protected]
(an aware consumer)