[Resolved]  TATA Indicom Mobile — Poor Service Response by Customer Care of NO FAULT OF MINE

Dear Customer Care,

If you are really Customer Care, you MUST give proper Customer Care and NOT ensure that your customers “Kast Se Mor Jaye.”. I got dejected when I had called on Customer Care today at about 1:19 in the afternoon. The case is as follows:

I am a Sr Citizen and also an Ex Sr Executive from Tata Steel and post superannuation, I am still continuing as a Consultant for the last three years.

Only recently, I shifted my residence from Tata Steel Executive Flats to my own flat. Accordingly for “change of addresss”, I went to Sakchi Hub, Jamshedpur on 13/03 and gave a letter for “Change of Address” along with all necessary documents. As also desired by the lady at the hub, I had also submitted a p/copy of the PAN Card on 14/03/09.She assured that these are under process.Thereafter also I recd. a SMS that the request for change of address in being processed and again recd. a confirmation that necessary change of address have been done and all subsequent bills shall be sent to my new address.Not only this, as per confirmation recd. I have also recd. the subsequent bill at my changed address and paid already in time.

These are:

Mobile No Account No Tariff Plan Bill Date Payment Details Bill Amount
[protected][protected] Cmo Honest 275 Plan 25/03/2009 Ch No 929849 dt 01/04/09 Rs 745/-

Today when I wanted to talk to Kolkata on my mobile, I got a voice message that “This service is currently not available on your phone” and was totally taken aback.

With all these details when I explained to your Customer Care (One Mr Shamit talked to me ) he refused to understand my problem and kept on repeating like a parrot that I have to resubmit my address proof.

I would like to know why and why I am being unnecessarily harassed of NO FAULT OF MINE.Can some senior person look at my case and restore the facility?

If at all some one is responsible for misplacing the changed address details, it is TATA INDICOM staff only and NOT me.

Pl consider this complaint as SERIOUS and would request someone to speak to me & explain, but restoration need to be done IMMEDIATELY.

Thanx..

M K Sanyal,
Mobile No>. [protected]
Jamshedpur.
Dated 23/04/2009