[Resolved]  TATA Indicom Plug 2Surf — Bad connectivity and poor customer service

Dear Tata Indicom Team,

This is to very regretfully inform you that inspite of the few mails sent a few months back the standards of your service have dropped even further down in the past couple of weeks.

Now I am unable to even access sites like Gmail, or Google, as stated earlier pages take several minutes to load and session gets disrupted number of times. To add to the woes of a customer, your telephone helplines are always busy or not reachable. Kindly take some time to answer my below queries:

Why does your esteemed company advertise a network speed of 256 KBPS when it cannot deliver the same in a city like mumbai?

Despite repeated mails from highly unsatisfied customers why hasnt something been done to resolve this issue and if something has been done then why arent there any results?

Please let me know what are the minimum service standards (if any) that have been committed by your company for Plug to sur[censored]sers.

Also the so called 'Speed Plus' Software which is supposed to increase the network speed actually worsens the performance. Some of your representatives said that it is not compatible with Windows since it is disrupted by windows firewall. Please let mek know why does your company recommend the use of a product which is incompatible with the most commonly used Operating system in India.

I would really appreciate if I can get a satsfactory answer to my questions as well as a resolution to my problem.

Dear Team TATA is a very reputed Indian brand and we as a loyal customer do expect certain value for our hard earned money. So kindly do whatever possible to provide the service that is expected from your esteemed brand.

Have a great Day

Thanks and Best Regards
Bhanu Rishi