[Resolved]  Tata Motors Finance — car loan

KANSAL ASSOCIATES
An ISO 9001:2000 certified org.
Registered with Small Scale Industries
2504, Bengali street, Ambala Cantt-133001
IMPORT & EXPORT CODE NO [protected]
TIN [protected] WARD IV, CST NO/AMB/27526 DATED 21.2.1990
PH:[protected], CELL: [protected]
E-mail: [protected]@rediffmail.com
MANUFACTURERS, EXPORTERS & SUPPLIERS OF ALL KINDS OF LABORATORY CHEMICALS, SOLVENTS, GLASSWARE & SCIENTIFIC GOODS


Complaint against M/S Metro Motors Rly Road Ambala Cantt and Tata Motors Finance Ltd.

Sir,
I respectfully submit as under:

That, I Anil Kansal R/O 1083-84/36 Bengali Mohalla Ambala Cantt is carrying on the business of Scientific Goods at Ambala Cantt.In the year 2004, I made up my mind to buy a diesel engine car for my business and as well for my family.

I discussed the matter with my friends and relatives, then every one suggested to buy Tata product because Tata has its own name & fame and is specialized in diesel engine vehicles, also Mr. Rattan Tata the Chairperson of the company who is having the name in market of automobile industry.

So I decided to buy an Indica DLS car from your dealer M/s Metro Motors Ambala Cantt. In Nov 2004, I purchased an Indica DLS car bearing Engine no 475IDI02GVZP70974; Chasis no 600142GVZP74497, invoice no PCD/25002 dated 30 Nov 2004, from Metro Motors, Ambala Cantt and got financed same from Tata Motors Finance Ltd.


That I paid Rs 60, 000 as margin money and balance was financed from Tata Motors Finance Ltd on monthly installments of Rs 9625/- .

It is very surprising that Tata Motors Finance is financing Second hand flooded car on the invoice charging the value of a new car.

That from day one the said Indica Car started giving me lot of trouble, the inner plugs, and fuses were covered with mud and rusted. I was shocked to know that I was cheated and flooded car has been given to me. I made number of complaints to Metro Motors but they did not care at all.


In April 2005 I was on the way to Ajmer with my family by the said car and the car got stopped in the journey, then I was compelled to got it repaired from the Tata authorized nearest service station in Jaipur. There also it was confirmed that the said car was not new. I was very astonished that such a reputed firm dealing in such a good brand are indulged in such activities then again I contacted the officials of Metro Motors Ambala Cantt and they did not care about the matter again. For six months of exchange of car the statement of account was not provided despite my regular visits. On 05 Jan 2006 I wrote a registered AD letter asking the statement of old car and new car. In reply to my correspondence I was given a account statement which clearly shows the extra charging of Rs 43, 000/- For which the cause of action arose.

Then I collected more information about the status of my car and came to know that not only my car but number of flooded cars were sold, for which I am having sufficient evidence.viz complete details of engine number chassis number and name with addresses of the buyers who got flooded cars and the details of insurance company reflecting my details for which the claim was asked by Metro motors but rejected.

I contacted at your Mumbai office and Mr. Sunil Thakur who is still in Metro motors who agreed to exchange the car unconditionally on the condition to not to make the matter public.
But in whole of the exercise I was charged Rs. 43, 000 extra (details below) which was agreed upon to be adjusted in last installments.

1. Rs 10, 000 for insurance
2. Rs 15.000 for difference in cost of old and new car
3. Rs 18, 000 for denting and painting of old car

This totals to Rs 43, 000

On Sunday 3rd of July 2011 at 10 A.M my car was stopped at Karnal by your unauthorized recovery agents in which my old parents were on the way to bring medicine for my son suffering from serious heart problem. Those agents forcefully stopped the car and forcefully entered the car and collected
Rs 520-00 without receipt saying that we will now send the mail to all India level to not to stop the car. What a fun.

I waited a lot but so far nothing has been done.
It is advised to investigate and probe the matter to settle the above said amount and provide me NOC at the earliest to avoid further complications.

Copy to:
Tata Motors Finance Mumbai ANIL KANSAL
Tata Motors Finance Chandigarh CELL NO :[protected]

Enclouser:List of flooded damaged cars