[Resolved]  Tata Motors — after sales service

Tata Motors — After Sales

I Purchased a New Linea Emotion Pack, Petrol Version on 3rd of November 2010. However i feel like i have purchased a Second Hand car. I am facing so many problems with the car and in-spite of contacting Techno Automobiles again and again i am not getting any response. On the date of Delivery, all the features of the car were not explained to me and till date i dont know how to use the "Blue & Me" function of my car. The Cigarette Lighter for my car was given to me many visits to the showroom and the Lighter is faulty and in-spite of asking again and again i have not been provided with a replacement. The Power window of the Front Driver side is not functioning properly, The window glass shifts out of the Door Frame while coming up and now i have to hold the glass in place to bring the window glass up in correct position. The Rubber beading of the Rear Windshield is dislodged and separated from the glass due of which their is an squeaking sound while driving. I have approached Mr. Manish Nagpal the Sales team Member for Techno Automobiles again and again who asks me come to the Showroom and he will get these problems solved, However when i reach the Showroom he tells me that the concerned person is not there and to come another day. After making around 20 or so trips these faults have not been rectified till date. After Confirming with Mr. Manish Nagpal i got a Woofer and Amplifier kit installed with my music system but now after spending almost 30,000 Rs on the system i came to know that the company fitted music console does not have enough output to support the kit and now my whole money has gone down the Drain. In my whole life i have not seen such bad after sales team. It's as if Tata Moters is interested in only selling their cars and not to satisfy the customer. If you could help me then it would be appreciated however seeing the response i have got till now i dont have nay high Hopes from your Team.

yes true. Spares are not available
My car just for want of accelerator cable is in the garrage

Dear sir,

I m an unfortunate user of tatas indica vista quadra jet car. I purchased this car on dated 20 dec 2009 years back from ASHOKA AUTO SALES, AGRA, U.P.(Reg. No.UP80 -OO65) and from last 40 days I have suffer a problem with the A.C. Of My car, Istly I had send my Car to your Service dealer Ashoka Auto Sales and his technician told me that compressor of my car is faulty and this compressor will be changed with in 8-10 days after my follow up to Ashoka Auto Sales every after 10 days, Your service team commited for another 3-4 days, but after 28 days I had complaint in your customer care sale, I Have Receive a call from Mrs. Sunita (Ashoka auto ), she told me that this commitment of 8-10 days is applicable when your car is stand in our service station, I met to Mrs. Sunita (AshokaAuto Sales ) and say to her that I am very much disappointed to your attitude, after that from dated 16 may 2011 My car is stand in your Service dealer Ashoka Auto, After 10 Days according to your policy (Commitment of part replacement) I met to Mr. Vijay Sharma (G.M.Service Ashoka Auto), but he say COMPRESSOR is not in our stock even in TATA MOTORS and we can not commit what time compressor will replace. today I think no one is willing to help me. I am facing harrassment from Tata Motors and it’s service center ASHOKA AUTO SALES from last 40 DAYS
I have a horrible experience with Tata Indica VISTA and I want this to be known to every possible citizen of India.
So kindly request to you please mange my problem, if you are giving solution, I will very thank full to you and your company.
Regards
Atul Sharma
[protected]

Asoka Auto Sales — Pathetic service and not getting all the papers

Respected Sir,
i watch your show daily, its very good show for consumer to get justice from defaulters.
i have a case of pathetic service by Ashoka Auto Sales (Tata Motors Agency) and i want to draw you attention in this regard so after that nobody get suffered with same kind of situation that i am suffering right now:
I had purchased a car (Indica EV2 Lx) from Ashoka Auto Sales (Extn: Mathura office) one month back. they handed over car without car user manuel, stereo user mauel, stereo Remote and service book. after some days passed i had asked for all material which was left so company official Mr. Devendra Parashar told me we will give you all the items from taking another car when it comes to our showroom but nothing happend for many days, after getting mentally harrased and nobody is picking up phone i went to office then they gave me only service book when i inquired about other items they have no answer after all this i had asked about car insurance and registration because i know this thing will take time after purchsing of car so i asked but they gave me answer everything is in process. now 45 days passed after purchasing of car i have not get car user manuel, stereo remote and manuel, insurance and car registraion because of this i am getting by penalised by 1250 rs from RTO for Late registration. i have never seen such a pathetic service by car agency so please do some needfull in this regard and take some strict action against Ashoka Auto Sales so further they will get to know how to give srvice to consumers. Thank you.
yours faithfully
Rajendra Prasad Gupta
[protected]
1976, Calcutta House, Dampier Nagar
Mathura

1 TATA MOTORS ARE NOT CAUTIOUS AFTER SALES SERVICE,THEY DON'T WANT CUSTOMER,ASPER LAST 9 YEARS SEEN NEVER TATA MOTORS PASSANGER CAR DIVISION ENGINEER IS ATTEND THE VEHICLE FOR TECHANICAL PROBLEM ,NEVER TATA MOTORS ARE REPLYING AGAINST ANY COMPLAINT.WE PROUD ON RATAN TATA BUT ON WHICH MATTER?GOD KNOWS,HOW IS ORGANISATION IS WORKING ?
2 I FEEL NEVER PURCHASE TATA PASSANGER CAR ,IF YOU FEEL GO TO OTHER ORGANISATION .
I AM WITH 2 TATA CARS( INDICA AND MANZA) BUT FOUND TATA GROUP IS NOT GOOD IN SERVICE AFTER SALES AND PRE SALES.
IF ANY HELP IS REQUIRED NOT TO PURCHASE TATA CAR REASON FOR THAT CONTACT ME ANY TIME MY NO [protected]

Complementy Dissapointed from Tata Venture

Totally waste of money for this product from tata.bought it at last of 2011 and from that time only vehicle full of problems ...want to throw it