Tata Motors — CAR GOT FIRED complaint n. 1-[protected]

Address:

South Delhi, Delhi

I am a customer who has trusted TATA as significant of Trust but I lost my all trust ,money& patience from the company & company officials & I confirm you that I would “NEVER PURCHASE ANY TATA CAR IN THE FUTURE WITH THIS EXPERINCE OR I WILL NOT SUGGEST ANY ONE TO DO SO” Presently I need clarification & written justification from company for given below issues..

Check your records & let me know how many times my car self get repaired from Tata service centers? Car’s self have a manufacturing defect & last month I again purchased new self for my car & same get installed at Trans automobiles Badarpur Delhi 110044 but still problem is unresolved. I have spent 20000/- for service, self, key set oils & labor charge. After the installation of new self within a week time problem again occurred than I given my car to Trans Automobiles for repair the same again but again same thing happened with me. Already three times I have given my car to repair but enough is enough now I am finally lodged a complaint regarding the same
Car problem
1) Self not working at the time of HALF HEATING (According to Temp Meter)
2) Engine off while driving in Neutral Gear
3) Dry Cleaning (not done with electronic machine)

I have visited your workshop Vivek Automobiles at Mathura Road Near Sarita Vihar when the car was in under warranty scheme at that point of time my car had shocker problem but your service advisor told everything is fine & no need to replace both back shockers but after one week warranty got expired & I visited Trans Automobiles they have told me your both shockers are already dead & it need to be replaced with new one.So why the same thing not being informed by Vivek Autoobiles Service advisor? Company service advisors are BIG Fraud & BIG liars who have only one motive to befool a customer to make more money from them.

Last But not the least finally my Car got fired on 10.07.2010 & before that I have directly called to the TATA Customer care & complained against the indulged service station in to this but again Tata informed Trans Automobiles to resolve my car problem but I have refused to go again on the same service station for the same thing & the lady who called me from Trans Automobiles cut the phone to understand my problem. After that one call till date I have not received any confirmation call from Tata for resolution for the same. Now my question is if one customer literally telling that the service station is doing wrong activities with the customers than Tata should take a step to resolve the customer query. Now my question is TATA officials are sleeping or they are waiting to till the Customer met with any serious incident.

I need clarification from Tata officials that if customer is taking the servicing facility from TATA service centre than who would check all necessary check in Car Tata service station or some other companies service station because I feel TATA own service stations in capable to resolve the car problems.

I need clarification from the service station owner why my car got fired although the CNG installed by the Showroom at the time of purchasing a car & I have installed all prescribed equipments in the car at the time of purchasing (I have all showroom Bills) & when I asked the reason from the service advisor he told me that the Car Fan Fuse was loosed & that was the only reason for the fire. Now question is if my car serviced by them than who would check all fuses installation etc. obviously me not. I am getting different statements from all different people now I need final reason why my car got fired & if I paid 20000/- in one month to than who should check my car parts.


I NEED MY MONEY BACK & COMPANSATION FROM THE SERVICE STATION WHO HAD NOT WORKED PROPERLY & CONFIRMATION FROM THE COMPANY (TATA) TO WHERE SHOULD I GO TO GET MY CAR REPAIRED SOME ENGINEER SHOULD BE INVOLVED IN TO THIS BECAUSE YOUR SERVICE CENTRE MACHENICS ARE INCAPBLE TO RESOLVE THE CAR PROBLEMS.

I confirm you my car is standing at Trans Automobiles from[protected] to till date & I need urgent company decision on this because I think I have given a enough time to revert on the complaint which is raised by me.

Need your support to get the justice from the company


Thanks & Regards

Amitabh Choudhary
Mob [protected]
Car N. DL3CAY8102
INDICA XETA GLS (CNG)
My Complaint n. is 1-[protected]
Address : H 63 Saurabh Vihar Nagar Ext Jait Pur Road Badar Pur New Delhi 110044