[Resolved]  Tata Nano — Rust in my nano

Address:

North 24 Parganas, West Bengal

Dear Sir/Madam,
This is to inform you that I had received my Tata Nano in the month of December 2009 and it has been approximately a year and a half and has run about 8200 Kms. The details of my purchase and my car are attached herewith.
I regret to inform you that I am not at all satisfied with the performance of the said car. Recently I did a paid service at one of the authorized Tata Motors Service Center and to my utter surprise I came to know that the body of my Nano has been eaten by RUST at many places including the front and the sides at the gates and may be at places not visible from outsides. There was no anti-rust coating provided in the front as well as at the inner part of the four gates and they were even not painted before delivery. The mileage continuously remains a problem and the air conditioner also is not up to the mark, along with hard gear and clutch with very poor quality of the bumpers on both front and rear.
Now you only tell me what should I do? Where should I go and whom should I look up to? The person at the service center said that a thorough repairing will need to be done for the rust, but why should this rust happen so early? It is not even 2 years before which such an event took place and we middle class society people who thought this car will prove cost effective for us is turning the other way around and these kinds of things are not taken care of in the warranty even.
I am enclosing herewith some of the scanned documents regarding my car as well as some pictures of the rust eaten areas. I hope some major immediate action will be taken regarding my car and that my earnest request/complaint will be taken into consideration as fast as possible.
Awaiting your early and favorable reply at the earliest.

Thanking you,
Yours faithfully,
Dr. Saurav Kariwala
P- 293/294, Block – B,
Bangur Avenue
Kolkata 700055
M: [protected]