[Resolved]  TELE BUY — Misuse Credit card details and charged twice

Address:

Bangalore, Karnataka

I ordered for one Paint Fast and they asked to give credit card details for sending the product and they told that the delivery person would take card impression and we need to sign the slip. They took 3 days to send the product and at the time of delivery they brough the charge slip for signing and the same was signed and given. But after few days I noticed that they have claimed the amount 2 times and the amount was debited twice in my credit card account. My wife called the local office and there was no proper response from them.My credit card statement date is 18th of everymonth, I wanted this double debit to be reversed before that so that I may be asked by pay the higher amount. But my efforts to resolve this issue failed.

I got the customer service number of telebuy (Chennai) and I had to threaten them of legal consequences if they do not refund the money immediately. After 3 calls and email, they agreed that its charged twice and they are asking for 20 to 25 days to refund. I tried several times to convince them to pay the same by cheque, which they refused. My credit card statement is generated and bank is asking me to pay Rs 14000 against my actual purchase of Rs 7000. If I do not pay the full amount Bank will charge me interest on old balance (7000) as well as on all new transactions @ 39%. Telebuy is advising me to pay less to credit card. Telebuy is also not ready to bear the interest cost if any charged by bank on credit card. Telebuy is not agreeing to pay it immediately. I have decided to file a crimial complaint with police for cheating and fraud for charging twice using a single credit card slip. Please advise.