| Address: | Kolkata, West Bengal |
Dear Sir,
On[protected] when I visited MobileStore, saltlake, Sector-1, Kolkata-64 to rectify two problems viz 2nd sim is not working and battery backup is not up to the mark, the technitian whose Cell No [protected] took my handset and opened it infront of me and provide me jobsheet where he wrote the set is under waranty. And he informed me with 7 to 10 working days the set will be set right. But that Sir, 42 days was over MobileStore could not hand over my set at all till thisday rather while making telephone call to them, they are not responsing and when I personally visit Mobile store, technitian Gobindababu tells I have not received any approval till thisday. That Sir, is this the service of reputed brand. Besides the present valu of my set Galaxy Y duos is not more than Rs 7000/- but when claimed it to the Insurance company as Rs. 7500/- . nNeedles to mention that whenever I handed over the set to mobilestore, saltlake city, sector-1, kolkata-64, the set was in working condition. I have visited the stores as many as 35 times. but it is a matter of great regreat yesterday when I personally visited thje store, Technitian Gobinda wanted and forced me to give him Rs. 3500/- in cash failure of which the set will not be handed over to me. What he will do, he will take whatever amount has been approved by insurance company and the set after minor repair will be given to the customer and meanwhile a large amount of money will be taken from the customer and in this way customer is being deprived. In the warranty period under any circumstances company cannot charge large amount from customer if it is not damaged from his side. This way Mobilestore are bluffing to the customer and doing business as well.
Ashish basu
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