[Resolved]  Ticketplease.com — no refund of money

Address:

Rajasthan

I have booked online 2 tickets of chennai express from ticketplease.com site.
While booking the online ticket i used my debit card, and in response i got the mail from them mentioning that "my transaction could not be processed and my money will refunded to my bank account automatically within 6 hours"

But till now money is not been refunded and also the contact number given in the mail for query purpose is not working. The number is [protected].
the whole is e-mail from ticketplease.com is as follows:

TicketPlease.com
Reference ID : TP10003921
WE ARE SORRY!!
BUT YOUR TRANSACTION IS CANCELLED
We are sorry that your payment for Chennai Express, BIG Cinemas: Galaxy was not successful due to which the tickets could not be booked. This could be due to a temporary problem.
Refund of your transaction will automatically be refunded to your bank account within 7-8 working days
Click here to try again.
What Next? Clear Cache,Cookies and Browsing History and Try Again.
In case you are unsure about what to do next, give us a
call at [protected] or email us [protected]@ticketplease.com

The total amount to be refunded is Rs.231/- only.
Kindly look into the matter as son as possible.