Times Internet — wrong product

Address:

New Delhi, Delhi

Dear Sir,
Refer to above subject I would like to inform you that this was a very bad experience for me by buying a product from your company.
My Name INDERPREET SINGH working as an AGM in a reputed company buys a BlackBerry Storm 9530 Mobile. First when I received Phone there was problem in charging. I try to manage few days but after some time it’s started HANG during calls also. Screen gone black and you have to re start again which takes minimum 15 minutes.
And after few days it’s not charging. I made a complaint and received a long replacement procedure.
Ok I manage I follow the instruction and send my phone by Aramax. After two weeks I received a set which was send by a customer for repairing his details enclosed in the phone box. I am surprise to see in which standard you people were working.
This all exercise effect so much my business so please I request you please Take your product back and give me my money back. I have no more patience for having more bad experience after spending a such big amount.
And if possible please give me one of your senior most person number so that I can explain what kind of experience I am facing.

So please help me and do the needful.

My product details are mention below.
Name - INDERPREET SINGH
Contact No. - [protected]
Order No. - [protected]
Suborder No. - 3795067
Account code - 50612330

Thanks and regards

INDERPREET SINGH