Timtara.com — Non delivery of an ordered product

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi Sir/Madam,

I ordered the below product from timtara.com on Feb 3rd, 2013. But still I didn't get the product from timtara.com and still showing my order# status in timtara.com as awaiting shipment from 2 months. I have been following with them everyday by calling their customer care mobile number [protected] or emailing to [protected]@timtara.com. They (timtara.com team) are not giving a single response to my email and never lifting call. Could you please help me on this issue to get either a product or money refund as soon as possible and also please take immediate action on timtara team not to cheat any other future customers?

My Order details:
Order #10392432
Order Date:[protected]
Recipient: Ramakrishna K
This order is marked as Awaiting Shipment
Your Order Contains the Following Items:
1 x Samsung Galaxy Grand Duos I9082 Mobile phone
Order Status: Awaiting Shipment
Order Date:[protected] @ 8:50 PM
Order Total: Rs. 19,100 INR

Thanks,
ramki.[protected]@gmail.com