Timtara — Neither Product Delivered nor Amount Refunded or not cancelling the product

Address:

Uttar Pradesh

I placed an order of mobile handset that is motorola Rs. 4950/- on 31st Aug 2012 and & Before place the order i have talk to Timtara customre care for about prodcut avilablity from Miss nanina is saying that u can book the prodcut we will provide delivery next 5 days but it didn't got delivered till now. So I raised complaint to cancel the product it's already so many days and they dint even cancelled the product.whenever i am calling , they are telling that this will be done within 24 working hours. This is happening everytime I call. When I am asking them till when I have to wait they reply until the problem is not solved.my order number is #10317540 since then it is showing awaiting shipment status . I don't know what to do please help me

I Called so many times on their customer care help line. Most of the times it was unavailable/unanswered! Out of more than 100 calls only 3 of my calls got answered but, after a few conversation they just simply disconnected the line with only one answer - 'your item will be delivered soon' and disconnected the line & finally my order cancel is also not taken by the company

Requesting your help on the same

Best Regards
Sanjay Joshi
[protected]@yahoo.co.in / [protected]@gmail.com