[Resolved]  Titan — deficiency in after sales service

Address:Nagpur, Maharashtra

sir i had purchase titan watch ..with guarantee of water proof .but
one day it was found that watch was full of moisture and water was
rolling in the dial..i had given it for repairing.but the whole watch
was damage by water and its radium its hands was totally damage ,due
to labour repairing or whatever reason i dont know but my watch look
was totally gone....now i am asking dealer to change its whole dial
but he is asking for charges of that...and i will not give any amount
for that.becoz its not my fault..my watch was still in guarantee
period....plz help me in the context of this..or else i have to go for
legal notice for that and also to consumer forum.sorry for all this
but if you would not be able to help me then its the only way for
me..the details are as follow:-
abeer tiwari
204,ratan plaza santra market nagpur,m.h.440018
[protected]
complaint about watch at watch care centre shankar nagar square as
well as sadar nagpur....
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Abeer Tiwari,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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