Hello Sir,
This is with respect to the purchase of new glasses with progressive lens.
The purchase was done on 31st March 2010 and till date i have not been able to get adjusted to the new lens type.
I have already paid a Huge amount of Rs 8000 to TITAN Eye and the least i expect is
a prompt Customer Service - Alas! this has not been experienced and is conveniently missed !
I was told by the shop owner that If i face problems in adjusted they would definitely change the lens back to a bi-focal.
I trusted the TITAN company and believed that they would take the customer grievance seriously - However this is not True !
In-spite of repeatedly explaining the problem they have not taken any action .
They have mislead me and I feel cheated because - with my recent visit to the shop yesterday, They gave lame excuses !!
1. Initially they said that they could change the lens back to bi-focal - However
since the frame does not suit for such a change - we would need a new set
of glasses !
2. Then they said that the bi-focal will cost be a 2000 Rs more !
These "quick solutions" should have been told to me as a Customer - much before i finalized on the order ! Why should the customer be kept in dark ???
I feel cheated and I demand the esteemed company - TITAN Eye+ to provide me a Bi-focal.
Below are the details of the order :
[protected][protected][protected]
INVOICE NUMBER : BGF0001596 DATED[protected]
Lens details : ip WIDE PROGRESSIVE - ZT149HW
Shop address in Gujarat.
[protected][protected]
TRISTAR RETAIL PVT LTD.
NO 12 & 13 , MARUTI SHARANAM COMPLEX
ANAND
Awaiting a speedy resolution to the problem !
- Dr S Mohana
Senior Scientist
Sardar Patel Renewable Energy Research Institute (SPRERI)
Vallabh Vidyanagar
Anand - 388001,
Gujarat.
email : [protected]@yahoo.co.in
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