Titan Eye+ — HORRIBLE customer service and OVERPRICED

Address:

Bangalore, Karnataka

I placed two orders worth Rs 7000 with Titan eye+ , one for a frame with glasses and another for contact lenses

1. On the date of delivery of the first package AFTER calling them up , they tell me that the package was not delivered to the showroom yet and that they would call back, which they NEVER DID. Upon calling them again and venting my anger they stated that they made an error in billing and the glasses would cost much more ( Rs 3000 ) . This same powered glasses ( CRISAL lenses) would cost HALF as much in a local opticians store and no ! there is no difference in quality as they are provided by the Lens manufacturer as per the prescription. Add to that it takes them forever to process any request. It took me a good 40 minutes to have my order processed and another 40 minutes to have my refund processed

2. Called up the centre for the delivery of the second package and they NEVER PICKED UP on multiple attempts !! And no the phone was not busy just not answered. Aren't they supposed to call us and inform us of the delivery. Heck ! event the lowly local optician ensures you are called when the package is ready


CALLOUS and PATHETIC customer service . They just DONT CARE about you! Most of their offerings are grossly OVERPRICED. ZERO VALUE for MONEY