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I had 2 very similar experiences with titan eye care Calicut Kerala branch. I had bought new specs Frame + glass from them and within 2 months one glass started falling off from the frame. Once this happened while I was doing a surgery. I approached titan eye care & they took 1 week to repair it. From the next week onwards the other glass started falling and this happened while i was travelling & it created many difficulties for me. I have given it for repair again in the same shop 11 days back with no response till today . I called them back & was duly informed that the frame/glass was faulty & it has to be replaced with the materials coming from their factory & it will take time.
Along with this I had also given another specs to get a cracked glass changed on one side. They changed the glass on the cracked side with a glass of an obviously different tint and thickness which was not fit to wear in public. The disparity was very much obvious to everyone but the titan people in that shop was adamantly saying that both are the same in colour & the thickness difference was being due to 1 being cylindrical. I am a doctor & moreover I have been using glasses for more than 25 years & i know that at that power the thickness can be almost the same as was my previous glass. But these titan people were hard to convince & finally I took it to another shop where I was told that both the glasses were different in colour and thickness & I got it changed from them within 1 day.
Titan is supposed to be a reputed chain & only because of this I had gone to them for the first time. Now i realize that a local small spectacle shop is far better than this conglomerate in eye care.If i dont complain about this it will be a huge lapse from my part.SO BEWARE OF TITAN EYE CARE.
Along with this I had also given another specs to get a cracked glass changed on one side. They changed the glass on the cracked side with a glass of an obviously different tint and thickness which was not fit to wear in public. The disparity was very much obvious to everyone but the titan people in that shop was adamantly saying that both are the same in colour & the thickness difference was being due to 1 being cylindrical. I am a doctor & moreover I have been using glasses for more than 25 years & i know that at that power the thickness can be almost the same as was my previous glass. But these titan people were hard to convince & finally I took it to another shop where I was told that both the glasses were different in colour and thickness & I got it changed from them within 1 day.
Titan is supposed to be a reputed chain & only because of this I had gone to them for the first time. Now i realize that a local small spectacle shop is far better than this conglomerate in eye care.If i dont complain about this it will be a huge lapse from my part.SO BEWARE OF TITAN EYE CARE.
I bought two pair of spectacle, in April 2013, at Titan Eye at Mauraya Lok. Complex Patna.on pair was very comfortable but the other one never suited. I could not make a complaint as I was out of Country till January 2014. Again I ordered another pair in April 2014, this pair never suited me they said there was some problem in lenses and will be done in a week, that is end of April but could not be done till today. I feel that I have been cheated by this reputed company. The staff is polite but unable to deliver results.
Surprisingly they do not have any records of my purchases in April 2013, though payments were made by. Credit card.icui
Surprisingly they do not have any records of my purchases in April 2013, though payments were made by. Credit card.icui
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+91 80 6660 9000
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3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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After check-up, the optician did not find any cylindrical power for me, where as i have cylindrical power in one eye. After informing him, i was advised to visit a particular Dr. there i was given another prescription by the Dr. When visiting the Titan eye center to collect the glasses another Dr. there informed that i have been prescribe a wrong prescription. Now what to do... wastage of money and time... because of their irresponsibility... this has happened in the last three days only.