[Resolved]  Titan Eye+ — COMPLAINT N HARRESMENT STORE OUTLET

Dear Chaitali Banerjee,
As told by you i went back to store n selected the new frame and glasses and asked the salesexecutve to make the specs on 7/12/2009.They have not issue any fresh challan or bill and told me they will call and inform me.But i was shocked when i went to that again to find out whether the specs are prepared or not.The manager told that the specs are not prepared and he don't know that by Wat time it will prepared.

ARE YOU PEOPLE HAS TAKING AS A JOKE OR WHAT I DON'T KNOW. WE HAVE GONE TO PURCHASE A SPECS WHICH IS A NECESSITY TO MY MOTHER AND NOT AN LUXURY ITEM.HER PREVIOUS SPECS WERE BROKEN THAT'S WHY WE HAVE GONE AND SHE IS WITHOUT SPECS AROUND A MONTH BECAUSE OF THE NEGLIGENCE OF YOU PEOPLE. YOU PEOPLE ARE HARASSING US.....THIS IS NOT FIRST TIME WE ARE PURCHASING SPECS THAT WE DON'T KNOW THAT WAT IS TIME TAKEN TO MAKE A SPECS READY. YOU PEOPLE OPEN A NEW OUTLET LESS THAN THE TIME U PEOPLE TAKING TO PREPARE THIS SPECS.

WHEN U PEOPLE TAKING LOT OF TIME TO PREPARE THE SPECS ...I SERIOUSLY DOUBT ABOUT THE QUALITY.

I HAVE DONE THE BIGGEST MISTAKE THAT I STEP INTO YOUR STORE ND FOR WHICH MY MOTHER IS PAYING.

TELL ME VERY FRANKLY WHETHER OR NOT YOU PEOPLE WILL DELIVERED THE SPECS OR THIS THE POLICY OF YOUR COMPANY THE IRRITATING...HARASSING AND FRUSTRATING THE CUSTOMER.

On Tue, Dec 1, 2009 at 8:21 PM, TitanEye+ <titaneye+@titan.co.in> wrote:

Dear Sir,

Greetings from Titaneye plus!

At the outset we would like to express our serious concern regarding the problems being faced by you.

We are in receipt of your complaint at our corporate level.

And the decision has been taken to give lens according to your need.

Here i would like to clarify our policy , suppose the new lens you have selected is of higher price then you have to pay the difference amount.

Requesting you to visit our showroom and select the lens according to your need.

Note : Ranadipta kindly do the need full.


Rgds
Chaitali Banerjee
Customer Care Executive
Titaneye+
Bangalore
080 : 66609944




[protected][protected][protected][protected]
From: sumit maheswari [mailto:sumit.[protected]@gmail.com]
Sent: Tuesday, December 01, 2009 12:18 PM
To: TitanEye+
Subject: COMPLAINT N MISBEHAVIOR OF YOUUR STORE MANAGER


Dear sir,

I went to your show room at 224/332/1,block-b,lake town Kolkata 700089,for testing my mother's eyes on 20/11/2009.Your official doctor examined eyes and issued test report and the same i handed over to sales executive and asked to make the specs according to the doctors report. On the contrary they told me choice the frame. And we have taken a frame and handed over to the sales executive .The delivery date was on 24/11/2009 but they delivered on 28/11/2009.After visiting at home found that the optical is not working properly i.e,that my mom can read only n not able to recognize the person sitting in front of her. We went to your show room on 30/11/2009 and briefed my problem, but your sales executive devised that he never attended and the store manager argue with us that we wanted the optical for reading only and argue that they had informed us ...but the same was never commuted to us...as the doctor's prescription suggested for the bi focal glasses. When we asked that why they have not made the glasses according to your doctor's prescription then your STORE MANAGER (MR.RANADIPTA BAKSI) sought ed on us n told that this is not MACHUU BAZAR, CHINARI BAZAR..I was really shocked to hear these type of FOUL language from the personnel of a branded company’s yours.... After that the sales executive of yours MR.JITENDRA SONI told my father n my mother that they cant make a bi focal glasses on that frame, and to have a DARE consequences if HE LOSSES HIS TEMPER.I'M Sorry for your company if this type of customer service you people give to your customer. And I cant stand by those person who don’t respect my parents. Might be You people VALUE Your CUSTOMER ACCORDING TO THE VALUE OF PURCHASE. But this is not acceptable to me. Might be you can accept this.

We have gone to your shop only because of goodwill of TATA Enterprise ,but I m very sorry to say that is not maintained.



They taken the spectacles back and said they will consult the doctor and if doctor says then they will change....I don’t understand the logic against this

statement.

kindly look into the matter and do the requirement

DETAILS:
Patient Name:Mrs Kanta Maheswari
Sales order nuumber: TKLT001626
Invoice no.BAT0000550
Invoice date:28/11/2009


--
Sumit Maheshwari,


Ph:+91-[protected]/25218621
Mail ID:sumit.[protected]@gmail.com



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--
Sumit Maheshwari,


Ph:+91-[protected]/25218621
Mail ID:sumit.[protected]@gmail.com