Titan Eye — NO delivery of Spectacles

Address:

West Bengal

I regret to state the Reputed Company like your are not paying attention to customer service, as spectacles are very sensitive to person having high myphio power.

I have purchased the spectacles for my sister from Titan Eye Shop from South City Mall, 375, Price Annwar Shah Road, Jodhpur Park, Kolkta-68 on 21.08.10. against Sr no 442 dt 21.08.10 . The power of glass is approx -8.5; The delivery date was aprx 10 day ie on 31.08.10. On 01.09.10 Titan eye personal informed me that they will be taking another 10 days as lense was broken in course of fittings. In spite of my repeated reminder about the provable date of delivery they were giving an excuse that they haven’t received the lenses form Bangalore. I have even complained to Customer service regarding this matter on 06.09.10. Till date there is no response regarding the above matter

She is facing lot of problem without spectacles. This kind of experience is very shocking. Being group of Tata's and providing such kind of services. It is better to close the store if "Titan Eye” are unable to serve their customer

I request the management to seriously look into this mater.

I am feedup and frustrated with your so called Titan Eye.


Thanks,
Neeraj Agarwala