[Resolved]  Titan Eye+, Calicut — Delivery of defective glasses

Dear Sir

I bought spectacles (1 frame and glasses) from
Titan Eye+, 17/67 Near World of Titan,
Opp KSRTC Bus Stand, Mavoor Road,
Calicut-673001
a month back.

The glasses were told to be anti clear and having scratch-resistant and dirt-resistant films. These are the events happened with me:
• On 20th Dec, 2008 I bought the frame (i.e. after 2 days delay from the actual delivery date). The right eye glass had manufacturing defect (glass was broken near the screw of frame) in it. I did not notice at the time of buying. When I took it to home then I realised after close inspection that it has defect in it. They changed the glass after lots of request and they took one week time.
• When I went to shop to bring back repaired specs I found another defect. This time the coating of frame was peeled out. I told them to change the frame. They took another one week time and replaced the frame after lots of request made with them.
• This time when I went to the shop to bring the spectacles (with replaced) I found that there is a scratch on the right glass. This time they said that the scratch happened because of me and they said big NO to replace it. Also the store in-charge, Mr Mahesh Kumar said that they did not make any profit on my spectacles due to replacement of glass and frame. I said them that were their fault so they made losses. I did not use these specs therefore no question of scratch coming on it because of me. They are simply passing their mistake on me. Initially they said the glass is dirt resistant and scratch resistant and charged huge amount of money from me (Rs 2500 for the glasses and Rs 2750 for the frame). Later they said that the glasses are not scratch resistant and scratch is made by me on the glass.

Thanks and regards