To
The Manager / Concerned Officer
Titan Eye +
Sub:- Harassment after purchasing Progressive Lens from your Camac
St., Kolkata Shop.
Sir,
The following diary will surely explain you the way I have been harassed by your so called renowned organization after purchasing a progressive lens and frame from the Camac Street, Kolkata shop of Titan Eye +.
10/06/2009 Payment was made by me (Rs 5840/- gross and Rs 4380/- net) for a pair of Essilor Titus progressive lens (VE1491WPXXX00) and a frame (Y1018A1A1) at Titan Eye + Camac Street Shop, Kolkata.
18/06/09 Delivery of spectacles was taken from the said shop.(Bill no. S9/800)
22/06/09 The spectacles was returned to the Camac St. shop of Titan Eye+ with a complaint of viewing double image & ghosting while using the spectacles at night.
27/06/09 Met optometrist Dr. Rinki Nag of the shop who found problem after testing the lens. A written complaint in your pre-printed proforma was lodged mentioning details of the problems I faced after wearing the spectacles. Dr. Nag assured me to send the lenses for testing in your lab.
08/07/09 Mr. Provasish Saha, Store Manager rang me up and promised me to replace the lens as soon as possible.
22/07/09 After noticing a complete silence for 2 weeks from your end, I went to the shop where I met your senior optometrist Dr. Sanchayeeta who confirmed me about the problem I had faced and told me to deliver the new spectacles by changing lens hopefully on next Friday i.e. 31st July, 2009.
31/07/09 Before going to shop, when I rang up Sanchayeeta, she confirmed me to deliver the spectacles on next Wednesday, i.e. 5th August, 2009.
05/07/09 When I rang up Sanchayeeta, She aging requested me to wait for another 2-3 days to get my corrected lens.
08/08/09 Finally, I went to the shop. Mr. Provasish Saha handed me over the spectacles claiming that the necessary rectification was made. But to my surprise, after waiting for 1.5 months I found exactly the same problem existing in my spectacles. I don’t know whether at all the lenses were changed or not. I talked to Sanchayeeta over phone from the shop and requested her as well as Provashis to refund me the full amount (according to the instruction given in the warranty booklet due to adjustment difficulties in case of progressive lenses), so that I can be relieved of this sort of harassment and inconvenience. Because I don’t have much more time to spare for getting more harassment from you.
UNDER THIS CIRCUMSTANCES, I AM REQUESTING YOU TO LOOK INTO THE MATTER AND DO THE NEEDFUL, SO THAT I CAN GET THE FULL REFUND WITHOUT FURTHERDELAY. OTHERWISE I SHALL BE COMPELLED TO PUT THIS CASE TO CONSUMER FORUM.
With regards,
Date:-10th August, 2009
SANTANU GHOSH
134/1 Ramkrishnapur Lane,
Shibpur, Howrah-711 102.
West Bengal
Cell no. :- [protected]
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