[Resolved]  Titan Eye — no response to complaint made in april 2011

Address:

Gurgaon, Haryana

in april 2011 i had made acomplaint against the dealer in ANSAL MALL PALAM VIHAR GURGOAN to the customer care via e mail and phone.I HAD TO THE SHOP TO BUY AFRAME FOR MY rayban LENS. THE DAY I GET A CALL THAT THEY HAVE BROKEN one of tne lens.ahd i can come and collect it.INSTEAD OFassuring me of replacing the salesman had the audicity to say that i can go and report to anyone.however i again reported the matter and even talked to the AREA MANAGER AND HE ASSUREDme that he will look into the matter.but till date iam waiting for the reply.In between the dealer sent his sales person to take my 1 lens to match the colour.THIS HAS also been over 4 mths. I NEVER EXPECTED SUCH A RESPONSE FROM SUCH A REPUTED COMPANY LIKE TATAS.BEFORE i write to higher authorities i wish they will reply and return my ranban lens.