[Resolved]  Titan Eye+ — Scratch on Glass

Address:

Jharkhand

I bought spectacle at Rs. 6327/- on 14/11/2009 (6 months back) with invoice no BAP0000141.

After a couple of months of buying this I noticed some cracks getting developed on the glasses (Scratch-resistant / hard coating glasses of Crizal) of this spectacle. After 3-4 months some 3 cracks were clearly visible from one end.

As a user of spectacles from my school days, I always have too delicately taken care of any of my glasses. So there were not any chances of negligence from my side for which this could have happened but a defect in the product. So I stopped wearing this spectacle as it was dangerous for my eyes to wear a defective one. Due to high engagement at my work place, I could Titan Eye Plus exclusive showroom at Dhanbad only after 4 months later I bought this spectacle although I wanted an immediate solution to it. At the time of showing it to authorize people at the showroom there were 7-8 cracks on it.

There in the showroom it was explained to me that the spectacle has power glasses of higher thickness and because of the pressure from the frame on the glasses, the cracks were developed. When I requested for replacement of this glass, they advised me to mail. I have always been wearing thick glasses but never experience such problems.

In view of above justifications from my side I had requested for the replacement of these glasses as it happened because of product defect which I don’t have any control in the given mail ID. Titan Eye Plus showroom personnel can do anything only if a directive central office is issued BUT people at central office are more dumb, they didnt feel any necessity to repond.