[Resolved]  Titan Eye+, Mani Square — Avoid Titan Eye Plus Store In Mani Square Mall Kolkata

Address:

West Bengal

Avoid Titan Eye+ and MANI SQUARE SHOP IN KOLKATA
Had bought a spectacle for my mother from Kolkata Mani Square as the store attendant promised home delivery. The lenses were wrongly made and hence was informed to the store immediately after the delivery.The store kept on saying they will send over a person to the house for rechecking done for the patient but none came.The specs had been bought on the condition of home delivery as I dont stay in Kolkata.This continued for a few months.This has been escalated to Titan and also the store.The store kept on delaying and informed that whenever I am in town I would have to bring the patient over as suddenly they have realized home test is not possible!Now after coming to Kolkata had taken my mother again for the eye test which was due long back as intimated immediately after the delivery.Talked to Mr Rajib and a retest was done and suddenly I get a call from a store person who says he has been told to collect the money for the lenses along with the spectacle! The spectacle was wrongly made and intimated immediately and the store kept delaying the process. Now where does the question of money comes for a wrongly made pair which we have not been able to use? Why was the store delaying the process all along-Just to avoid the warranty period?

Why did the store agree to the sales knowing fully well the patient cant travel alone and would require my help According to Mr Rajib a person could easily have been sent earlier as they have a runner and expressed surprise why it was not done.But suddenly money was asked? Why such a company like Titan is manipulating customers like this and playing on sentiments who dont mind paying extra for a good brand?

Its pretty sad comment on the store and the company officials who were trying to bide time just to fool the customer and now asking for extra money. Moreover, even the top officials are also the same.They are not bothering to answer the mails or solve the matter.Great show!Kudos to the company ethics!