[Resolved]  Titan Eye — Pathetic Service

Address:

Mumbai Suburban, Maharashtra

I have been to outlet of titan eye plus at Borivali west (opposite Prabodhankar Thakare Natyagruha) in order to make spectacles and lenses.
Once I entered the showroom there were around three of their employees who are supposed to attend the customers but none of them paid attention even if no other customer was there until we our self asked for the information. Then one of the person made us sit for around 15 minutes until the optician came to check my eyes. After checking they asked whether I want to purchase spectacles or lenses I said both then he started me giving information about the glasses. As my number has not changed I just had to change the frame and wanted to take glasses having the same index so that the glasses are not thick and my eyes do not look smaller he suggested me some glass so the total cost for frame and glasses was 4045/- after that he started recommending me disposable lenses which he said cost around 6000/- rs for 12 months pack. So I asked whether I can go for yearly ones which cost just about 1800/- he said yes you can .So I placed an order and paid the required advance. after few days they called me to collect specs I went and but glasses of specs were quite thick as compared to my previous glasses and my eyes were also looking smaller .When I asked them about the same he said there is no much difference you should have gone for smaller index.When I said you should have informed me about that before but they did not pay any attention to that.
This was about spectacles now I inquired about the lenses, he had completely forgotten about them even after taking an advance and registering the same in his computer!!!
then he provided me some 1 day usable lenses just to see if I am comfortable with the number and when I was about to wear them he said you can take them home . I came home and put the lenses and I barely could see anything with my left eye because he had provided me with wrong power .I informed him about the same, he said we will rectify the same in your lenses and call you when your order is ready.
After that I got busy with my routine schedule and for 1 month there was no call from their side .Then when I myself called ,he said they are not ready yet we will surely call you when they are ready.
again I waited for around 2 weeks and called again and after calling he says we are not able to get lenses from our warehouse which is in Bangalore.
I said what is the problem you should have informed me earlier I could have made lenses from some local optician who provides lenses within few days after placing an order. He said we have got delivery only for only one lens(left eye) and could not get order for right eye.(How Rubbish!!). Even after all the mistake he did not even say sorry once .Then finally I went for collecting the refund.
He started searching for my name and my record if I had paid or not and he could not search it(!!!).
He asked me for the bill but I had not received it because he himself had not given me since I had not made the full payment .
When I told him the same,then he said 'aapka record nahi mil raha hain fir bhi main appko paisa de deta hoon'.....(As if he is doing some big compromise for me!!!)
I couldn't say anything I took the money and left with the though that I would NEVER EVER visit their showroom again.
I though its a good brand and went to them with hope but their staff had no proper knowledge and they did not know how to treat their customers.
So my suggestion would be, please do not visit them its just the brand name with no quality ,no service and costly products!!!