Titan Eye — health hazard

Address:

Pune, Maharashtra

27/08/2010
Dear Sir,
I regret to inform you that you neither have a customer care nor a manufacturer care even for yourself. If you type titan eye complaints on internet, you would see that you have a host o[censored]nsatisfied customers for every aspect of eye care.

I do not have any serious issue as far as any transaction is concerned as I have not done any with titan eye + but I shall send this mail to whoever I can at all your divisions within next two days if you do not take any cognizance of the same as you should at least be responsive and responsible towards your blunders.

I hope to find at least one sensible manager in your overall network.

Thanks
Suneet Doshi



On Wed, Aug 25, 2010 at 8:54 AM, Suneet Doshi <[protected]@gmail.com> wrote:

25/08/2010

Dear Sir,

I had been to your M.G.Road showroom near aurora towers Pune on sunday 22/08/2010 at about 6:30p.m. to select a frame for my 12 year old kid. Looking to your zero error eye testing facility, I got him checked at the facility. Immediately within an hour, he started suffering from conjunctivitis and it became severe by the second day. Subsequently by now my wife has started suffering from the same and that implies my other son and I may suffer from the same in next two days. Although we are trying our best to not let it happen.

This means that the previous eye check done at the facility was on an infected person. Even after providing a complimentary facility, if it harms the customer, I suppose it draws him away from the brand, especially if it comes on health issue and it generates a very bad reputation.

I feel that if you are providing any such facilities, it should be perfectly hygienic and utmost care should be taken to avoid such consequences.

It was my first visit to titan eye + and since I saw the advertisements, I was talking to my family members to visit the showroom and get good quality eye wears for themselves as I expected a good resultant from going to a TATA outlet.

I am an anuttara member at Tanishq and had good experience from those showrooms.

Even without buying anything, my visit to your showroom has costed me Rs.2000 plus inconvenience plus my son's schooling plus other family member suffering etc.

I repeat, enough care should be taken to ensure that while selling a frame, you do not land up not selling a watch and jewellery and a car also.

May I expect a positive feedback and an assurance for required corrective action at a priority?

Thanks and regards,
Suneet Doshi