[Resolved] Titan Eye+ Specs — Coating peeled off from lens | |
I purchased my glasses on 21.11.2008 from Dadar showroom. My invoice no is 11000209, Sales order no. TMDA000230 and Customer Code is CAM0000168. I spent Rs.8, 835/- for a very poor quality product. As a Ex-Tata Employee I had a great respect for Tata Brand & I sincerely thought that Titan Eye Care is run by a team of professionals who would certainly deal with their consumers in a very professional way. But I was proved quite wrong. I bought spectacles -“Stepper” make & Lens are XECTRCG - Lens RX TRAN ESSILOR, which the sales person told as they are best. The coating on the specs started peeling off within six months. Also, I was not comfortable wearing the glasses as there seemed to be a blurred vision.On showing the same to the concerned person at the showroom, They promissed me that they will replace the faulty lens. After too much followup and 6-7 personal visit and fighting they gave me a replaced lens on 04.06.2009. They took almost 24 days for the replacement. The worst part is now the same lens coating has again peeled off. I went to Dadar showroom, to my surprise, the showroom has been shut down. Now I am worried & very angry with my decision on buying this product from Tatas. I have got the same bad service and very careless attitude from the showroom staff like others. Now the question is The certificate from your company which says that the lenses have been made according to standards and have been certified? So where is the quality of my lenses. My eyes were put at a stake as I am still wearing the peeled off coating lens. The coating for the lenses and the frames are definitely substandard, which in other words is definitely cheating. I sincerely request Titan Eye + to look in my problem & help me in getting the right quality product ASAP.Please also let me know where can I visit as the Dadar showroom is shutdown. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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