Titan Fastrack — FAULTY SERVICE AND PROLONGED DELAY | |||
My Titan watch model 3001SM02 was given for service at COLORS WORLD OF TITAN OMR CHENNAI. Although they supposedly ''serviced'', the complaint persisted so i gave back once again, then starts the ordeal, they took 1 month to return the watch and were particularly rude when i called for enquiry. They asked to wait for the ''sms'' to know that it is ready or not. i waited 1 month for the ''sms''. But it never came, in between i went to the world of titan showroom directly and enquired, but to know avail. Finally after 1 month of ordeal i got the watch back only to find out soon that the same complaint persists. I suspect that they haven"t done any service on the watch and returned to me as i gave them. I wonder why they took 1 month for that Was this information helpful? | |||
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve