[Resolved]  Titan Fastrack — fastrack watch stopped working even after company repaired

Address:Kottayam, Kerala

Sir,
I had bought a Titan Watch worth Rs.2, 300/-
from BHARATH TIMES STYLE, MAIN ENTRANCE GCDA COMPLEX, MARINE DRIVE ERNAKULAM,KOCHI 682031,KERALA,INDIA on 6/06/2008.
But after working for 2 months it stopped working, i contacted the office they repaired it by changing battery.and after 1 week it again started showing problm.
and then also they repaired from their shop.after 4 months same problm happende again. then the shop manager promised me to change the case and they have repired it.
after that watch was working well for 4,5 months.then same problm happened again.At that time i contacted the shop in kottayam(TITAN WORLD in baker junction) from
there they repired my watch changing my battery. the watch worked for for 1 month then now the problm happend again. i am really lost. i dont know what to do.pls
help , its warranty period is not expired.but it will be expiring soon.please help me.i dont know what to do.But this time I am very dissapointed with the product and service.
Sir, Kindly arrange to replace the watch or refund me the amount as soon as possible.
shogun james
Edakkara(h)
Cherpunkal P.O
Kottayam (Dist.)
Pin;686584
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

The fasttrack watch are good in look and style but worst in the case of support. Today one small pin of my fastrack watch got missing. So I went to world of Titan parihar chowk pune. And I told them about this problem and told them to give me that small pin spare part. They just refused and said we have to change the whole band of the watch. ( just for a pin whole watch band has to be replaced weird !! shame to titans) I said ok! when he replaced the whole watch band he asked 625 rs. I asked why? he said for the band. I showed him my guarantee card. ( i bought the watch just 2 month old so i had full guarantee). He said no sir we changed the part so we will take money for the part. I don't know what guarantee mean if you will pay for it. So just buy the watch if any thing happen even if a small pin is missing they will give you full spare part and just tell you to pay for it. Than someone just tell me what guarantee means by fasttrack! They will charge you so much while buying a watch. And we will buy it thinking it of the support from the fasttrack. But at support they will just take extra money! I don't know than why they give us the guarantee card! Fasttrack guys if you are looking at this post please explain me what do you mean by that guarantee card which you give while buying the watch or glasses? :x

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