Titan — No service | |||
I had bought a Titan from authorised Titian showroom in Dombivili Easr. Tilak Nagar. around May 2012. After 2-3months it started lagging, giving wrong time. Since it was in warranty period i went to the dealer and he said its mechanical problem and need to be sent to company. He assured me that i will get the watch by 24Aug-12. But as of date 05.10.2012 i have not received by watch. Most pathetic thing is that they dont even follow-up. Its customers mistake that they buy goods and expect services on same i guess. This is second instance with Titan watch and hence forth i swear i would never ever buy such a third class brand. No quality....No service.....Only high cost. Its good that retail is opening up. These people need to loose their business, till then they wont understand the importance of customer service. Was this information helpful? | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
48%
Complaints
1962
Pending
0
Resolved
902
+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
View all Titan Company contact information
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve