[Resolved]  Titan — Pathetic goonda service

I want to register a complaint against the employees of Ash & Aish Associates, Madipakkam (Titan watch care centre). I had given a watch for replacing a battery, they did it and it failed in 2 days. When I went there and asked for a replacement, they were rude and vouched that their battery is good and my watch needed servicing. When I asked them to meet their owner, they got furious, almost manhandled me and I was evicted forcefully from the shop. They even swore at me that they will "handle me differently" outside and settle the matter.

Till today, I had great respect for a brand like Titan and considered it to be one of the best brands in India. But not any more.. I totally lost respect for this brand because of some of its employees. I am still baffled how can a brand like Titan employ such goondas in their show rooms and service centers.. Awful really.. I even thought of going to the police but then I have full confidence in the authorities of Titan that stern action will be taken against the erring franchisee employees..