[Resolved] Titan — PROBLEM IN BRAND NEW WATCH | |||
PBOBLEM IN BRAND NEW TITAN WATCH Respected sir, I am usually buying unbranded local watch for my personnel use. But this is the first time, I have purchased branded Titan gents watch from Titan Authorised Raopura showroom. But when I purchased, very next day it got a problem, that the Copper plating [for which they are giving me 1 Year Warranty] of clock is going to remove from belt and it is shows like an unbranded and DUPLICAT WATCH. So I visited to show room, they told me that it takes more than 1 month time for replacement and it is not sure that the same will happen free of cost also. I am very much sad about branded Titan watch. I have purchased specially TITAN watch only because of its brand name and quality. But now I am very much disappointed about worst product. My request is that they have to replace belt with the new one. And don’t sale this type of Duplicate Watches from your TITAN AUTHORISED SHOW ROOM. And at the same time they have to promise me that the new belt they provide me it is Quality and Origingal and keep his Copper Plating for at least waranty period. My request is they have to give me another Copper Platting Original new Belt in next 10 Days . For this you have to help me sir. Thanking you. Chirayu A. Shah Vadodara, Gujarat. email-chirayu.ar.[protected]@relianceada.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Chirayu A Shah,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
48%
Complaints
1963
Pending
0
Resolved
902
+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
View all Titan Company contact information
I am usually buying unbranded local watch for my personnel use. But this is the first time, I have purchased branded titan gents watch from udupi showroom. But when I purchased, very next day it got a problem, that the clock timing is slower than actual time. So I gave it to show room, they replaced another watches machine in to this and gave me. Then it was working properly. But within two months, means today it is again in problem. The watch stopped working.
I am very much sad about branded titan watch. I have purchased specially titan watch only because of its brand name and quality. But now I am very much disappointed about worst product. My request is they have to replace it with the new one. And don’t repair the same again and again and give it to me. And at the same time they have to promise me that it will work properly for at least waranty period. I have given the watch to the udupi showroom.
My request is they have to give me another same brand new watch. for this you have to help sir.
Thanking you.
Ramesh naik.
Udupi.
[protected]@yahoo.co.in
Dealer address: - LONDON TIMES
K.M MARG UDUPI-576104
Product purchase date[protected]
Bill no- 2133
PRODUCT MODEL -9327SM01/D127
PRICE-2995