[Resolved] Titan Spectacles — Poor Service | |
I had ordered for a pair of specs from the Titan shop at Calicut, Kerala, which, unfortunately, I was not able to collect myself as I was flying abroad before they could prepare it (It takes them 7 days to cut and fix it to the frame.) Therefore, I made arraangements with a friend of mine to collect it from the shop, as he was coming to my place later. However, they couldn't deliver the specs as they had fractured the frame while they were QCing it. When I called them they told me that they will get a new frame and get the glasses mounted soon, which they did, but "on a different model"! I just couldn't believe it. I have lived and worked in 6 different countries and nowhere have I even heard of such a sloppy kind of service. When I insisted on getting the model I had originally odered for, they came up with all sorts of clumsy excuses like "we have searched for that type of frame in all our 28 outlets and stores and couldn't find any" etc. By then my representative had visited the shop for about 11 times and the expenses I had on ISD calls had far exceeded the original price of the item (RS.4k). I had had enough of this nonsense and threatened to proceed to a court of law. Wonder of wonders: they came up with a frame in 1 hour, which as they had claimed earlier wasn't available in any of their 28 outlets. These guys are hopeless! I am yet to get the specs and someone will have to visit the shop many more times before it can be collected, judging by their performance. These guys should be ahamed of themselves, but I am afraid they are so stupid that they are not able to feel it. I am waiting for my return to India in about 8 months to give them something serious to ponder. They better be ready for it: I am ready to spend 10 times more than what I have spent on the piece to see that they don't deal with other customers in this sloppy manner. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Titan Spectacles — contact lenses
dear sir,one month before i ordered for my contact lenses to mr gaurav in titan spectacles showroom in mangalore and they said sir lenses wil b ready with in 2dyz plz pay advance amount i paid full amount.tht time only and i askd about the receipt they sir that i will gv after two dayz with lenses thn i sd...k no problem than after thts bloody specially mr danny not bother to call me back when i calld after one week and i askd about mr gaurav than they sd sir hez on leave on talk withwhen i asked about my lenses tht fellow started giving excuses lik sir sm prb z thr u hv to wait another after 4- 5dayz agn i cald they sir courier z thr v r waiting fr tht plz corporate ..like this almost 20 dayzz r over than i started shouting than they give me trial lenses n told me company send this only ant told u please wear this fr one day than let me know i[censored]r feling comfortable with this power next day i cald mr danny n ttold him u place the order for parmanent lenses n i asked about how mch they will take he said give me one week than that time only i cleary mentioned sir friday evening ihv flite m goin to delhi before u have to give me my lenses he said yeah sure sir dont wory than friday i went to his shop agin he startd giving excuses courier prb this and that than ipissed of ii sd u please cancle my order dont wantt my lenses than he said no sir u wait ill deliver to our house ...i said listen idnt want lenses nemore u cancle my order and return my money but they r botherd to return my money ....than after almost two month i cald n talkd mr sushant hez the incharge of titan shop that bloody idot telling u cm n collect ur lenses m nt giving ur money back .......now i understud very well ki all executive are liar an making fool al cutomer by fake promis and taking money this is the condition titan showroom nw am feeling local shop z much much better than all these branded showroom .......m giving advice to all my brother n sisters plz dnt take nethng from titan showroom bt still ur taking anything than dont give any advance money ......