[Resolved]  Titan Watch / Raga — Gold Plating fading

Dear Sir,

I presented a Titan Raga Watch for my daughter for her birthday in April, 2008. But in the month of October, the golden strap faded into black colour. She gave the watch in the showroom in Bangalore, from where purchased (showroom in Magestic Circle). The watch was returned in November saying that the plate has been rectified and hence the same problem will not occur. We took back the watch during end November, 2008. To our surprise, the plating on the strap went black again last week and this has caused very distressing feeling to my daughter, since it was a birthday gift. On contacting the same showroom, they told us to give the watch in the Vijayanagar showroom nearer to her place of residence and she has given the same there. We would request that the piece may please be replaced with a new piece with due instructions to the showroom in Vijayanagar or the cost may be reimbursed to us immediately. Kindly reply to this mail immediately. The warranty card etc. have all been given to the showroom. Thanks