[Resolved] Titan Zoop Watch — Delay in repair of watch | |||
Dear Sir I had given a Titan Zoop watch for change of strap at Titan World,G-17, Sector 18 Noida on 31.07.2011. The store asked me to collect the watch in 10 day. When I went to collect the watch I was told that the strap was not available and hence I should collect after one week and still the watch was not ready as the store manager said that the company is not able to send the strap and the same is not available in any of the stores in Delhi NCR. Moreover when I said that I would complain to Titan , the store manager said that I can go and complain where ever I wish to. It has been 44 day now and till date the strap of the watch is not changed. I would like to register my complain for the delays and improper replys given by the people of Titan World store,sector 18 noida. Was this information helpful? | |||
May 30, 2017 Complaint marked as Resolved Verified Support Apr 28, 2017 Titan Company Customer Care's response Dear Nihanaji, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
 2 Comments | |||
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+91 80 6660 9000
+91 80 6660 9028
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3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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I was a good customer of TITAN, located at mantri mall in malleshwaram...these people are dual nature..If v go 2 purchase they speak cool and friendly..and 1s we purchase and later if we visit the same shop for service they behaved so RUDE and got an DIRTY response, and in turn they damaged my original piece and gave it in spares...They have so much of attitude and arrogance.. plzzzzzzz dont BUY anything from that WORLD OF TITAN in MALLESHWARAM in MANTRI MALL...BANGALORE