[Resolved]  TNSTC — bus brokedown/missed the train

Address:

Theni, Tamil Nadu

I am Pradeep, working in Bangalore.
On 14/07/2010, I travelled with my family (wife, 10 yr old kid & 1 yr old kid) from Theni, Tamilnadu to Dindigul in the Government Transportation Bus (TNSTC, Madurai, Bus No : TN58 - N 0510)
The Bus started at 6.30 PM from Theni. When it reached Periyakulam, the bus broke down.The driver took the bus to the nearby Bus depot, and started correcting the problem. I had booked my train from Dindigul to Bangalore for the same day[protected], Train No:6731, Ticket PNR No :[protected], Departure time : 9.25 PM) through TATKAL booking.

Since it was becoming late, I approached the bus conductor and enquired him. He replied back that the bus will be ready in another 5 mins. Later, after 10 mins, still the bus did not start. Once again I informed him that I have to catch the train at 9.20 PM and requested him to give back the money, so that I can catch another bus and I would not miss the train. He replied again that it will be ready in 5 mins, and that he will pick up the speed and reach Dindigul on time.

Later, the bus started after 10 more minutes, and it went very slowly and reached Dindigul only by 9.30 PM. We took an autorickshaw and rushed to the Railway junction.
But the train had left the station already.

I had planned to reach Bangalore the next day early morning, so that I can attend my office meeting with my client which was very crucial related to my career. But since I could not catch the train, my plans were collapsed. I had a very bitter experience carrying my small kids in another bus to salem and then to banglore, and suffered a lot that night without sleep. Since I reached Bangalore very late next morning, I missed that important meeting at the office too.
Also, since the train was booked in Tatkal scheme, I could not cancel the ticket and there was no refund given to me.SO WE UNDERWENT BOTH FINANCIAL LOSS AND MENTAL SUFFERINGS.ALSO MY BABY FELT ILL NEXT DAY BECAUSE OF PREVIOUS DAYS CONTINUOUS BUS TRAVEL.BABY IS STILL SUFFERING A LOT.

I request the authorities to take stringent action for this incident, and grant me a solatium of Rs.20000 for my financial loss (No refund for train ticket, extra charge paid for the bus to travel from Dindigul to Bangalore) and mental & physical sufferings.