| Address: | Thane, Maharashtra |
Why you are set up a customer care unit if you don’t understand how to take care of your customers???????
I had purchased LCD TV Model No. 32HV10 on 20th May 2012 from Vijay Sales vide Invoice No.12-GDB05-12SICD 1326.
Since 20th September 2012 there are some vertical lines are coming on my TV screen and also colours are get blurred automatically. I had already launched complaint on dated 22nd September 2012 at Vijay Sales Vide Complaint No.1209B221226 and also complaint launched at Toshiba Customer Care vide Complaint No.[protected].
After several calls and reminder given to your entire customer care team finally your customer care executive (technician) had visit at my residence on 27th of September 2012 that means after 5days from complaint date.
After checking and inspecting entire TV and function, your technician has told that LCD can not be repaired and it will replace by giving new TV against my said complaint. The duration for replacement has been conveyed by your technician is one month.
How could you keep pending the complaint for such a huge period of 1 month when the product had been purchased just before 123 days. Why you are set up a customer care unit if you don’t understand how to take care of your customers. I don’t expect such a worst service and defective product from a reputed brand like “Vijay Sales” and “Thoshiba”.
If I have not received your favorable reply regarding replacement against the defective product in 24 hours time then you are forcing me to take legal action against the same.
Mr. Hemant T. Khankal
[protected] Was this information helpful? | 
Post your Comment