Vijay Sales Customer Care
Vijay Sales
Customer satisfaction rating: 2%
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Vijay Sales Customer Care

Vijay Sales

1st Foor, The Hub Mall, Nirlon Compound, Western Express Highway, Goregaon East
Mumbai City District
India - 400063
Landmarks:Near NSE Ground & Aarey Milk Colony

Customer Care Phone Numbers and Contacts

Additional info
Online Queries
+91 22 6171 1071

Customer Care
Mumbai +91 22 6622 7722
Pune +91 20 6720 1000
Ahmedabad +91 79 6604 3333
Surat +91 26 1671 2222
Delhi +91 11 6666 0100

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Vijay Sales related photos (26)

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Vijay Sales Customer Care related pictures (26)

Vijay Sales Complaints & Reviews

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Vijay Sales — Defective installation

 ca_deepgupta on May 24, 2016
1. The ac installation is defective (2 ac's purchased in the month of feb 2016)

2. The cost of installation is very high as compare to the rates prevailing in the market. And no choice given to purchase the installation goods from the market (Forcefully selling of goods at the time of installation at higher rates)

3. There is only 1 complaint telephone no provided and that too is either busy all the times or not responding. Further the behavior of staff attending (Vijay sales, janakpuri) complaint is not good....
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — Hair dyer n straighting machine

 jyoti tyagi on May 23, 2016
Please let me know how do i complaint about the products i purchased on 16 dec 2015. its not one year n its not working. priduct is of phillips it is under warranty. i have just used it once that time slso it was not working properly but was out of town so cud not return now i m in so plase do the needful asap
pleaee check n let me know. product pruchase at around 9.30pm on 16 dec. call back on 9820403903 n 9930745802....
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — Ac not delivered

 Sandeep Kumar Sidwani on May 17, 2016

I have purchased two acs from vijay sales, janakpuri store on 15th may, 2016. The delivery was promised to be on 16th may, 2016.
1. Godrej eon (1.5 ton)
2. O general (2 ton)
The godrej ac was delivered well on time.
And for the other ac o general, which was to be delivered on the same day i. E. 16th may, 2016, we received calls till 12:00 am at night that your ac will be delivered shortly. But it was not delivered and we kept on waiting for the delivery entire night. And now next day morning when we are calling customercare or store, they have no idea...
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — Very bad service

 Chandujha on May 16, 2016
Yesterday i had booked a ac at your uttam nagar show room after taken final confirmation that the ac will deliver and install today. They provided one contact number of mr. Mukesh [ 7530987546] who will help me out today of instalation. Today in the evening i have received a call from engineer to install the ac but till the time ac has not been delivered and engineer left from the there due to non availablility of ac at their. I tried many calls to mukesh he is not picking the phone. After that call on the vijay sales show room and many times they also not picking the phone, some times they picked...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Vijay Sales — Videocon washing machine

 skc123 on May 13, 2016
Bought a semi automatic washing machine from vijay sales, Borivali, Mumbai
store on 24/02/2016.The dryer of the machine was loose when the packing was opened.Requested vijay sales to replace the it was defective, only repairs were carried out till the dryer break does not operate which may cause
accident.If machine is not replaced in a fortnight i will have no option but to
approach consumer forum-sudhir chavan....
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — Air cooler symphony

 Nitu1234 on May 12, 2016
I have purchased a air cooler of symphony from vijay sales but its not cooling at all and nothing more when i launched a complaint aginst it their executive told me. That their executives will come to me within 2 to 3 working days but now it's more than a week nobody has come yet to check whether the customer complaints is valid or not infact not even receive a single call from them... So tell me now where i should reach now... Should i visit to store by taking cooler back to them... Please call m on my number 7620190749......
Complaint comments  Read comments [2]Complaint category Other

Vijay Sales — Vise tv not working for 14 days

 jyprht on May 6, 2016
We are very tired of follwoing up with vijay sales thaltej customer care department.

Our brand new tv is not working since 14 days back. No one is taking the case seriously. Vijay sales thaltej manager is not responding to us. Staff at vijay sales is irronsible.

We wish to file complaint in consumer foram.

Dolphin projects
Complaint comments  Read comments [3]Complaint category TVs

Vijay Sales — Damaged product delivered

 trupti pawar on May 6, 2016
On 5th may Thursday i hv purchase a godrej small locker (E square), which i have booked from dadar branch of vijay sales and collected it from thana branch.
as per decided i have gone in the evening to collect the product from Thana LBS Marg, I been shown a good product before packing and afterwards at home i found it was damaged at the left bottom corner side of locker.
then i talked to Mr . Parit about replacement, initially he was ready, then after when i gone there to replace, he talked very rudely and was not ready to replace without carry bag.
hence our...
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — Complaint

 Sonia Kalro on May 5, 2016
Dear customer care

I had bought a vise split ac on 2nd may 2015 from the inorbit store malad. However it hardly worked for a year and now i am told that the cooling coil is damaged and the part needs to be replaced. Firstly when we call the service centre to place a request for the servicing of the ac and we had requested for the guy to come on saturday however the request is not placed well and the guy wants to come on tuesday then the service guy says guy will come on saturday however doesn't turn up. Then request number 2 is placed. The guy comes the next day after call number...
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — Sales executive

 bhartu123 on May 2, 2016
I bought Hitachi AC from Indirapuram, Ghaziabad store, At the time of sales the sales executive told that cost he has quoted includes free installation + delivery. but when the AC was installed the guy asked for the installation charges. When I contacted the sales team why they are asking for installation charges they told me that he never said that the installation is free. I felt cheated. I will never buy anything again from Vijay sales....
Complaint comments  Read comments Complaint category Unauthorized charges

Vijay Sales — Damaged split ac panasonic delivered

 umeshjavir1984 on Apr 30, 2016
O: vijay sales
Vijay park krishna nagar

Dear sir,

I have purchase panasonic split ac model no setcskc18rky-2 from you store, and the same was delivered on 19th april-2016.

The same was installed at my residence on 23rd april-2016, at the time of installation, when the ac was switch for time, ac was tripping every 10 minutes.

So the service engineering informed me ampere required for the unit was less, the next day i called the electrician and laid a complete new wiring for higher ampere.

Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — Damage piece of refrigerator

 girijeshjha on Apr 29, 2016
I have paid for a refrigerator vide receipt no 310-dun04-16rfcv819 dated 27/04/16, & after a long followup an out of order refrigerator has been reached to my house, which was refused by my wife, again when i reached your showroom no one was there who can actually listen to my need, mr. Tarun who said as in charge of the outlet but incapable to resolve, now i was forced to buy it from other place.
I would like to suggest you to stop harassing your customers if you want to upkeep your brand....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Vijay Sales — Faulty product given on Apr 28, 2016
I purchased a washing machine from vijay sales 2 weeks ago. The sales person of the vijay sales said that "anything happens to the washing machine. We will take the responsibility and the customer will not have to call the videocon company and need not worry as well." just after 2 to 3 days of purchase, i immediately raised a complaint as my washing machine was faulty. I reported the problem the problem to the vijay sales customer service, they noted down and there was reply for a week. After one week i again called up vijay sales for the status of the complaint. Then they book a technician visit...
Complaint comments  Read comments [4]Complaint category Washing Machines

Vijay Sales — New lg refrigerator without packing /dent

 Satinder Preet Singh on Apr 27, 2016
Deilvered new lg refrigerator without packing and with dent by vijay sales crown plaza faridabad it's almost more than a 50 days no response from vijay sales i didn't sign the delivery note due to the dealer supply the dented /without packing refrigerator due to your sales staff you are spoiling your name vijay sales a big co. Nobody responding.
Rgds s p singh
Complaint comments  Read comments Complaint category Refrigerators

Vijay Sales — Mobile Handset forgery

 Dibyendu Mohanty on Apr 26, 2016
Hello Sir,

I have purchased a mobile handset model no HTC-MOB PHONE (WEB-MOBILE) DESIRE 826 dual sim, from vijay sales, issue is they told that this handset is with 4G support but later i just came to know this handset is not compatible with 4G.

I have bought it dated 06/09/2015, I have gone to HTC Service center, kamla nagar, delhi there they clearly informed me this handset is not compatible with 4G.

this kind of forgery is totally unacceptable and intolerable.

Suggest me what should i do now ?

I am sending you the bills,...
Complaint comments  Read comments Complaint category Mobile Handsets

Vijay Sales — Refrigerator not starting

 Darshana Chheda Jain on Apr 25, 2016
My fridge is not working sudnly its off. I tried all the things bt nt starting. Plz send some one by tommorow. I just bought on 2 oct 2015.. model name whirlpool ref neo frash....
Complaint comments  Read comments Complaint category Refrigerators

Vijay Sales — Philips home system damage product

 Richard naik on Apr 23, 2016
I haven't received any feedback from vijay sales representative
I have damaged product delivered and I want a replacement asap.
Looking forward to this...
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — Hitachi ac

 vicky512 on Apr 21, 2016
We have purchased an hitachi ac last week and following are the issues that we faced.

1. Ac seal pack came but without remote and for that i did around 4 round to vijay sales showroom but till now no delivery.

2. Ac installed by hitachi technician but then they found some issue in stabilizer. Then i went to vijay sales store for replacement of stabilizer and installation of same asap as voltage fluctuation is big issue here.

There customer care person was so rude and arrogant that they did not talk properly. When i asked them to at least give first installation...
Complaint comments  Read comments Complaint category Electronics & Appliances

Vijay Sales — Philips home system

 Richard naik on Apr 16, 2016
We purchased Philips home system on 14th April from vijay sales from padmavati branch. It got delivered on 15th April. The product delivered to me is damage. Kindly make necessary provision for a fresh product. The installing was done by your representative today 16th April at 3.00PM
the installation representative was irresponsible about checking the working of the product after the installation
Awaiting immediate response on the same...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Vijay Sales — Loan delay and unprofessional attitude

 anantprakash on Apr 15, 2016
After running for last one week to ur showroom in Chandan nagar Pune and fulfilling all requirements, I am still waiting for items to be delivered to me. Very unprofessional behaviour by staff.
First of all, despite, selecting all products, staff failed to respond properly and made us run to shop 3-4 times to start the loan process and booking. After finance process was done, we were told, items wd be delivered next day and we were ready with downpayment. We kept on asking for delay and got strange and false replies like 'items are being packed for despatch'.
Complaint comments  Read comments Complaint category Loans

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