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Vijay Sales Customer Care

Vijay Sales

1st Foor, The Hub Mall, Nirlon Compound, Western Express Highway, Goregaon East
Mumbai
Mumbai City District
Maharashtra
India - 400063

Customer Care Phone Numbers and Contacts

Phone:+91 22 6171 3333
 +91 22 6622 7722
 +91 22 6171 1071

For Online Queries

Phone : +91 22 6171 1071
Email id :  ecustomercare@vijaysales.com

Customer Care

Vijay Sales Customer Care Mumbai  

Phone : +91 22 6622 7722
Email id : vscaremumbai@vijaysales.com

Vijay Sales Customer Care Pune

Phone : +91 20 6720 1000
Email id : vscarepune@vijaysales.com

Vijay Sales Customer Care Ahmedabad

Phone : +91 79 6604 3333
Email id : vscareahmedabad@vijaysales.com

Vijay Sales Customer Care Surat  

Phone : +91 26 1671 2222
Email id : vscaresurat@vijaysales.com
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Vijay Sales Complaints & Reviews

Vijay Sales - Waiting for demo since last 1 month

User
 Bissa Chetan on Apr 24, 2015
Hi, I bought samsung h6400 led tv last still nobody came for demo.I called vijay sales and sumsung many times they are registering complaint but no action has been taken against it. Please call me @ 9579415936 in case of any query....
Complaint comments Read comments Complaint category TVs

Vijay Sales - Split AC 1.0 ton with 5Star category of Carrier delivered with no gas in it

User
 amuchhal on Apr 10, 2015
You have shattered dream of my teenage child by delivering a faulty 1.0 split AC of Carrier that I have purchased on 03/04/2015 through your Inorbit branch inside Shopper Stop in Malad (West) Mumbai. From day1, the AC has not worked at all. Upon frequent follow-up, the technician took away the inner unit of Split AC and informed us after 48 hours that due to moisturise inside the unit, all Gas has evaporated. They refilled the gas and installed the machine back which is of no use now. After daily following up with Vijay Sales Customer Service Head office, I am hearing from the lady officer that...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - Brand new panasonic Inverter AC not working

User
 Nishita_Newal on Apr 7, 2015
I have purchased new AC of PANASONIC COMPANY on 19th march 2015 2-3 days after installation AC is stop working, no cooling at all We had complaint In PANASONIC as well, before 10 days We had complaint Vijay sales as well before 5 days, No one is still visited and solve the issue. Is this kind of customer service Vijay sales provided ??????? Then close your store and shut it down....
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - COMPLETE CASHBACK NOT CREDITED TO ACCOUNT

User
 hema verma on Apr 3, 2015
REMINDER 2: ---------- Forwarded message ---------- From: hema verma <hema.verma2013@gmail.com> Date: Thu, Apr 2, 2015 at 2:11 PM Subject: COMPLETE CASHBACK NOT CREDITED TO ACCOUNT To: corporate@vijaysales.com, ecustomercare@vijaysales.com, plutus.support@pinelabs.com, vscaredelhi@vijaysales.com, epayment@vijaysales.com, vscaremumbai@vijaysales.com Dear Sir, I Have purchased a mobile (model no :SAMSUNG MOBILE GALAXY NOTE3 NEO N7500 BLACK) From your Dwarka sector 7 branch, Vijay Sales on 26-01-2015 of Rs 23900(Rupees twenty three thousand and nine hundred only).According...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Vijay Sales - Samsung E7 mobile

User
 rakesh2117 on Mar 31, 2015
Hi i have purchased Samsung E7 on 23rd March from your Vijay Sales store in Vadodara, Gujarat. Next day i.e. on 24th March i came to know that the instrument has hardware problem i.e memory slot is not working in said mobile. So i visited your store same day so, customer care guy Mr. Kamlesh suggested me to visit samsung service center for said problem. Service center has confirmed that device has hardware problem so they asked me to get the IMEI Number stickers from vijay sales. But while opening mobile box sales guy has tear the sticker in such way that the sticker got damaged so vijay sales could...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Vijay Sales - orient actus cp 30001 h water coming out of tank from downside even if the lid is closed from down

User
 krimesh shah on Mar 30, 2015
Hello i just purchased orient actus cp 30001 h air cooler from your borivali west show room on 29 march and today that is on 30 march i got a problem that when the cooler is on with the water in the tank the water is coming out of the tank from downside even if the lid is closed and the water indicator id not working how come a new piece can do this i cant understand please contact me asap possible myname is krimesh.shah and no is 9320198201/9029856742.and make your service man to come as soon aspossible...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - No response and non delivery of washing machine - : V. No. 105-OH03-15SO 892

User
 NPunwaney on Mar 30, 2015
In respect of the subject Sales order an advance of Rs 500 was paid on 21 March and thereafter a transfer of Rs 22, 500 was done on 22 March 2015 from ICICI bank reference BIL 000740382617. The delivery has not been carried out as yet. We have tried contacting Vijay sales several times on the telephone 61710000 but there is no response. We have also sent several emails but have not received any acknowledgement. The purchase was done by Prakash Gidwani 9820139167. The delivery needs to be done to 38, Lovedale, Colaba. The need for speedy delivery was communicated at the time of...
Complaint comments Read comments Complaint category Washing Machines

Vijay Sales - Pathetic Delivery Experience..

User
 Sandil Shah on Mar 30, 2015
Respected Customer Care Team, I wanted to report a pathetic delivery experience I had with your company. I booked a washing machine by the name of my wife "Vidhi Shah" on last Saturday (dated 28th March, 2015) from S G Highway branch and which was supposed to be delivered on Sunday (dated 29th March, 2015).Till 7:00 pm on Sunday, no one from your end reported for any delivery updates and I tried keep calling multiple times but insane ending up all in vein as there is no responsible executive to reply from your side. After so much of efforts, I am able to reach to your executive in evening...
Complaint comments Read comments [1] Complaint category Washing Machines

Vijay Sales - free gifts of Avon and Park Avenue promised on purchase of washing machine not given

User
 GN16 on Mar 30, 2015
I have purchased a Whirlpool washing machine on 25th Dec 2014 form Vijay Sales exhibition at BKC .ALomgwith the washing machine I was promised a free gift of Avon and Park Avenue by your sales executive Mr, Jayesh Ph no:9619347169.Now after repeated calls and complaints till date ie 30th march 2015.I have still not received the free gifts....
Complaint comments Read comments Complaint category Washing Machines

Vijay Sales - unprofessional behaviour by demo person

User
 Nick231181 on Mar 28, 2015
I am Nilesh Ibrampurkar and I have purchase kenstar food processor from Vijay sales 3 weeks back. we have been told that there will be demo person coming at your place for food processor. Its been 3 weeks no one has come yet. Infact this person by number 9819342088 has been promising to come for last 3 weeks but not turning up on time committed by him. He has wasted our time 3 to 4 times. Such kind of people are threat to your brand. You should fired him asap. because me and my family, family friends and relatives will not be trusting vijay sales because of this idiot....
Complaint comments Read comments Complaint category Unsolicited Phone Calls

Vijay Sales - Attitude of Manager Ulhasnagar branch

User
 Jayant Lakhote on Mar 26, 2015
I purchased Godrej refrigerator on 25/03/2015 from your Ulhasnagar branch and as per commitment and as mentioned in sales order, delivery of above mentioned product is to be delivered on 26/03/2015. Till evening 7 PM there was no communication from above branch. At 7 pm I asked for the same, Attendant said that product you have selected is yet not arranged . I requested to transfer the line to Manager but unfortunately Mr Manager not willing to talk with me. After some time I received call saying that delivery van is out of order in between the destination, again I requested to transfer phone to...
Complaint comments Read comments Complaint category Refrigerators

Vijay Sales - EXECUTIVE NOT ARRANGED FOR INSTALLATION OF LED TV

User
 Mahesh Fulare on Mar 25, 2015
We bought MICROMAX LED 50 C4400FHD from Vijay Sales of the HUB MALL w.exp highway goregaon (E) on 19th march 2015. Since six days have been passed but your executive has yet not come for Installation of LED TV. So request you to send him today as soon as possible....
Complaint comments Read comments Complaint category TVs

Vijay Sales - Perchased delivery delayed

User
 shivbrat on Mar 24, 2015
Hi, I had purchased Panasonic LED TV on 18-Mar-15.It delivered at my place on 21 Mar-2015. There were an offer along with TV i.e. Philips sound bar which has not yet delivered by Pihilps/Vijay sales. Its been almost a week but no one has called us to inform the status or any update. Please let me how i can get my stuff also let me know how i can escalate it. Please call me @ 9967066937 in case of any query....
Complaint comments Read comments Complaint category TVs

Vijay Sales - delay in delivery and not picking the phone reg

User
 gou87 on Mar 22, 2015
I have purchased videocon LED on 21.03.15 from old panvel. Code no. of said purchasing is 172150004762. As per oral conversation with your sales agent at the time of purchasing the LED will be delivered in next day morning. Accordingly i gave time to Airtel TV to set up the box, however till 12.05 P.M, delivery has not come. I had made several call on no. 27466017 given on the sales order, several times full ring went, however no one had picked the call. Further it is also mentioned that at that time of purchasing sales man told me that there is 3 years warranty on the said t.v. Warranty card...
Complaint comments Read comments Complaint category TVs

Vijay Sales - Fraudulent Marketing of Product / Sales by Promising Wrong Features

User
 Gopal Sarda on Mar 16, 2015
Dear Vijay Sales, I had purchased a FABER chimney from Vijay sales based on an information that the Chimney sucks in the Smoke generated while cooking and will ensure that no smoke stays out. However, to my surprise the chimney was not sucking any smoke from the very first day. Based on my direct complaints to FABER and later on to Vijay sales as well, 5 - 6 different executives came to my house for repair and also did some amendments to the product. However, even after everything when the product wasn't performing, an executive informed us that Vijay sales had not given us the right...
Complaint comments Read comments Complaint category Other

Vijay Sales - Videocon WM Vs75Z11 EBONY BLACK(7.5KG)

User
 Mr. Ismail A. GAni on Mar 13, 2015
IMr. Ismail A. Gani, had paid Rs.11, 000/ and booked Washing Machine make Videocon WM Vs75Z11 EBONY BLACK(7.5KG) on12.03.2015 at Vijay Sales Chembur, Br, Failed to provide Invoice bill & tryed to delivere the said Machine, in which I returened the said Washing Machine, Thenafter I visited the incharged of Vijay Sales Showroom & they made the correct Invoice & said it will be given to me with Machine delevirey on 13.33.15, today again they brought the said machine but forgot to bring the invoice which they promised to give me at the time of delevery, but they failed to keep thier promise,...
Complaint comments Read comments [3] Complaint category Washing Machines

Vijay Sales - Defective laptop sell

User
 Rasika Gaikwad on Mar 7, 2015
This is regarding product(Lenovo Laptop G 50-70) purchased at Vijay Sales, Kalyan Branch on 28-Jan-2015 (V. No: 167-KLY01-15SI 1121 and Ord. No: 167-KLY01-15SO 401). Since purchase i am facing hardware issues in the laptop which was not expected from Vijay Sales product. On repeatedly complaining the Vijay Sales team the issue is not resolved....
Complaint comments Read comments Complaint category Laptops / Notebooks

Vijay Sales - ABOUT VIDEOCON COMPANY REPRESENTATIVE...

User
 amit_sawatkar on Mar 4, 2015
Dear Sir/Madam, I already buy a VIDEOCON VJU 39 INCHES about 1 month back at Andheri west. But Videocon Company representative did not turn up to Demonstration. I am very upset about your service, in future I did not buy a any product from your shop & I also told my friend & colleagues also; don't buy it from Vijay Sales. Vijay Sales Representative told me that within 2 days he will come at your home. It is not happen. This the worst experience I had. They are not fullfill the promise. What is the point to buy...? Its your name & reputation in the market; we buy...? But the...
Complaint comments Read comments Complaint category TVs

Vijay Sales - False MRP Quoted(More than the company printed MRP)

User
 rohan1443 on Feb 28, 2015
Hi Team, I bought a refrigerator from Vijay Sales-Vikas Marg-New Delhi for Rs. 8900 for a fridge with an MRP they showed in their excel sheet to Rs. 9690. After I got the fridge delivered, I found the MRP sticker on the box which showed the MRP to be Rs. 9290. So Vijay Sales is duping its faithful customers by showing a false MRP more than the actual one(as of the manfacturer) and then offering a discounted final price. It was like a bolt from the blue when I figured out this mess they are making by playing such a false game.I was truly stunned. When i complained by calling the vijay sales...
Complaint comments Read comments Complaint category Refrigerators

Vijay Sales - Not Received cash back discount offer

User
 SHYAM JAUHARI on Feb 21, 2015
To, Vijay sales Ahmedabad Sub :-cash back discount offer Dear Sir/Madam I ( shyamjauhari) the customer of vijay sales which is located at C.G.Raod opp Havmor Restaurant Ahmedabad, I did purchased Samsung neo mobile from your store on dated 20 Oct 2014 bill no your .salesman informed me, on buying a mobile of Samsung neo you will get 10% discount from State bank of India & that money will be deposited in your account. Three months over but yet not received. When inquired they said there was no such scheme. May I know from your side the reality . And if there was no scheme then your...
Complaint comments Read comments Complaint category Electronics & Appliances

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