Vijay Sales Customer Care

Vijay Sales Customer Care

Vijay Sales

1st Foor, The Hub Mall, Nirlon Compound, Western Express Highway, Goregaon East
Mumbai
Mumbai City District
Maharashtra
India - 400063

Customer Care Phone Numbers and Contacts

Phone:+91 22 6171 3333
+91 22 6622 7722
+91 22 6171 1071

For Online Queries

Phone : +91 22 6171 1071
Email id :  ecustomercare@vijaysales.com

Customer Care

Vijay Sales Customer Care Mumbai  

Phone : +91 22 6622 7722
Email id : vscaremumbai@vijaysales.com

Vijay Sales Customer Care Pune

Phone : +91 20 6720 1000
Email id : vscarepune@vijaysales.com

Vijay Sales Customer Care Ahmedabad

Phone : +91 79 6604 3333
Email id : vscareahmedabad@vijaysales.com

Vijay Sales Customer Care Surat  

Phone : +91 26 1671 2222
Email id : vscaresurat@vijaysales.com

View More Information...
Satisfactory Rating
2%
Complaints
183
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Vijay Sales related photos (19)

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Vijay Sales Complaints & Reviews

Vijay Sales - Non lifting of exchange air conditioner

User
 Rameshwar Singh Thakur on Jul 23, 2015
I bought a window air conditioner vide invoice number 152-VMT07-15SI 90 dated 20/07/2015 from VSDIGI Korum Mall. The AC was delivered and installed on 22nd as promised So far so good. But the old AC in exchange has not been picked up till 23rd despite daily follow up. This has put us under house arrest. If it is not lifted today then we are going out and they you may not be able to lift it for weeks. Please take note. You need to streamline your process. Rameshwar Singh Thakur...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - Poor service after complaining about faulty product

User
 Chetan Sutar on Jul 22, 2015
I purchased videocon washing machine from Vijay sales, Pune station road. After 3 days they delivered faulty machine with few faults like drain motor problem.We didnt used it, as person who came for demo himself advised us to replace it. When we complained about it and asked for replacement they said we sent mail to company and waiting for there reply. its been week and still we didnt got any responce. when we tried calling them they didnt picked up. invoice number:191150001377 date: 13th july 2015...
Complaint comments Read comments Complaint category Washing Machines

Vijay Sales - offer made was different than what was delivered

User
 Aparna S Jana Nair on Jul 7, 2015
It is very disappointing & very bad customer service when your salespeople have been given the target to be meet & sell product promising a lot of freebies (For me it was insurance) & when i went to get that activated i was told offer was unavailable??? Why???

I was informed i can get the necessary arrangement on the phone & get the insurance arranged within 15days of the product being sold to me.

Invoice code : 164150015192 dated 21st june 2015

What liars cust sales guys could be just to get sale???

I demand a compensation...
Complaint comments Read comments Complaint category Mobile Handsets

Vijay Sales - Not providing the Remote Control of A.C.

User
 Phiroz_esm on Jul 1, 2015
I have bought an A.C. (1 tone Carrier Aircon) from Vijay Sales on 6th June 2015. On 10th June their technician (Shri Vipin) came to install it. When the box was tear open remote was not there. I am calling Shri Ravinder on daily basis, I also talked to Floor Manager Ms. Jyoti. Very day they promise to deliver the remote but till date (1st July 2015) it has not been delivered. Sehba Siddiqui 61/1 Zakir Nagar New Delhi 110025...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - behaviour of executive

User
 dhanke on Jun 26, 2015
date 13/06/2015 visit at kalyan showroom for enquiry handy cam mr. irfan & other exe. talk don't waste time ( said chauka ) please give us meaning of chauka . already we buy home appliance's in Rs. 300000/- in same shop last 2 month please revert asap thanks & regards Anil Dhanke 8108 11 99 74...
Complaint comments Read comments [1] Complaint category Digital Cameras

Vijay Sales - NOT DELIVERED WHIRLPOOL FRIDGE & NOT GIVING PAYMENT REFUND

User
 Dharmeshakothari on Jun 26, 2015
Dear Sir, I have booked whirlpool 3 door refrigerator from Vijay Sales, Maninagar Branch, Ahmedabad. on 23/05/2015. Mr.Bhavin Solanki (Br. Manager) personally promised to deliver within 4-5 days after checking the stock at whirlpool. I have paid an amount Rs.11184=00 by my credit card as down payment & remaining amount will be paid by ECS in 8 same part this was condition. Unfortunately after 15 days of their commitment, they were not able to deliver the same. They finally answered that the fridge which is selected by us is not in stock even at Whirlpool godown. I have cancelled the order on...
Complaint comments Read comments Complaint category Refrigerators

Vijay Sales - COMPLAIN FOR NOT GIVING US DEMO

User
 AnamiCa Dave on Jun 26, 2015
DEAR WHO SO EVER, KINDLY TAKE THIS SERIOUS MANNER, WE HAVE ORDER SAMSUNG WM WA62H200HY FROM VIJAY SALES FROM BELAPUR LOCATION. I GOT DELIVERED ON 24TH JUNE 2015, MR.SATAYM HAS ARRIVED FOR DEMO 25TH, AS SORTAGE OF OUTLET PIPE, HE SAID HE WILL BE BACK TOMORROW AS PER OUR TIMINGS APPROPRIATE. HE IS DELAYING FROM TWO DAYS. I HAVE BEEEN CALLING HIM.. HE IS NOT EVEN PIKING UP CALL, AND IF HE DOES HE IS NOT HAVING SERVICE IN OUR SECTOR? WHAT KIND OF SERVICE IS THIS FROM VIJAY SALE? KINDLY CONTACT ME ON 966438821. Regards, Anamica,...
Complaint comments Read comments Complaint category Washing Machines

Vijay Sales - COMPLAINT REG COOKTOP-mobile no 9819619022

User
 Arti71 on Jun 23, 2015
I had purchaed Faber cooktop a few years back.I had lodged a complaint two months back wherein the burner was working properly but the auto ignition was not working.An engineer attended and I paid the service chrges and the part charges .The auto ignition was wkg on that day Immediately the next day one burner stopped working & I complained again.The same engineer attended & said that the button is spoilt & I will have to pay for the button now.Please note that here was no problems with the button. After I refused he somehow repaired the button & went away.After a few days the other burner stopped...
Complaint comments Read comments Complaint category Utility Services

Vijay Sales - Horrible Service and Absolute Unaccountability

User
 wilsondsouza on Jun 20, 2015
I purchased a 1 ton Voltas split air conditioner from Vijay Sales Andheri East office on 10th or 11th June.The sales person Mr. Ajay Tiwari promised me about the excellent service of Vijay Sales. When the airconditioner arrived the next day, there was no remote of warranty card with it. I called up their office and spoke to two ladies one of whom was name Sarika. they assured toi send the same next day and it did not come. Again following day I called up and made several calls. They promised to deliver it. After that is has been a series of calls and personal visits to their shop; but even till...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - Damaged product

User
 dhingra gurpreet on Jun 20, 2015
I bought one Samsung LED tv from the lajpat Nagar showrrom, the staff overthere was so incooperative, still i bought as i wanted to buy a LED, then they harass me very badly for its installation with a wrong commitmnent, that it can be installed same day, next day technician came to intall where he mentioned that the product is damaged. POOR SERVICE, POOR SALES technique....
Complaint comments Read comments Complaint category TVs

Vijay Sales - Without information BALIC PREMIUM CD LOAN is been Activated By Vijay Sales Dwarka Delhi

User
 Abhijit Srivastava on Jun 19, 2015
Dear Sir I name is Abhijit from Dwarka Delhi. I bought one Samsung Split AC @ 40, 000 from Vijay Sales, Dwarka, Delhi and got financed by Bajaj Finance. My Details are as follows Product Samsung Split AC Product Price 40, 000.00 Store Detail Vijay Sales, Dwarka, New Delhi Down Payment 13, 336 Loan Amount 40, 000.00 EMI Amount 3, 334.00 No Of EMI 8 But when I tried to open Login My Page of Bajaj. I am able to see the some other Amount is also reflecting in my AC. The Detail are as follows Loan Type BALIC PREMIUM CD LOAN Loan Amount 4, 044.00 EMI Amount 506.00 No Of...
Complaint comments Read comments Complaint category Loans

Vijay Sales - Installation of Split AC [Resolved]

User
 manish6173 on Jun 18, 2015
I purchased 3 split AC out of which 2 are Hitachi and 1 is Sharp on 28.05.15 from Vijay Sales, Sector- 29, Gurgaon. The cost of units and installation charge for Sharp AC was paid at the time of purchase. At the time of purchase I was assured that the AC's shall be installed in 2 parts, first being copper & water pipe wiring and the second part shall be installation of the units which was put up from my end as a requirement.The Hitachi AC copper wiring had been done. Sharp personal called once after persual through Vijay Sales, Gurgaon. Witout his visit I made the cutting in the wall as put for...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Vijay Sales - OLD TV SOLD AS NEW

User
 goenkakushal on Jun 15, 2015
On 20th may I booked SAMSUNG 75H6400 by paying full amount to Vijay sales Bandra to Mr Ankit. It was confirmed several times that he will deliver us a brand new pack piece. He assured me to trust him and Vijay sales. Hence I made full payment by card immediately. However the very next day I received the TV and my fear came true. The TV was a used TV it had layer of dust at the back side and the packing itself was torn even the accessories and remotes had scratches. The TV was rapped in CLEAN WRAP. On reporting this to Ankit he initially refused to accept that its a used tv but later...
Complaint comments Read comments Complaint category TVs

Vijay Sales - Feel Cheated [Resolved]

User
 Anjanay Srivastava on Jun 13, 2015
I Wish To Inform You That Its Been Exactly 1 Month 7 Days I Have Purchased Air Conditioner From Vijay Sales (Bhandup). The Problem Started From Day 1 When The New AC Was Delivered To My House Which Was Found That New AC Was Defected And My Wife Had To Run Around Back To Dealre And Get It Replaced. After Exactly 7 Days AC Stopped Cooling And We Kept On Filling Complaint At 022-39404040 And The Call Centre Rep Were Highly Rude And Misbehaved And Provided No Solution. Every Time They Took Compliant And Committed They Will Raise The Ticket But I Used To Receive Message For Cancellation. I Had To Wait...
Complaint comments Read comments Complaint category Appliances

Vijay Sales - Brand new ac not working

User
 Piyush Kalra on Jun 12, 2015
My name is piyush kalra On 10 / 6 / 2015 i had purchased o general ac it was delivered yesterday and it was fitted today that is 12 / 6 / 2015 . By some unknown people, they were saying we are from o general company Then i asked what is your name he said my name is shyam i said shobit should attend why u . He said no i was told by my company . { some Complaint no. DEL11506120262 will be attended by SHOBHIT SHARMA-09212324767} But no shobit arrived And also the ac is not working properly Not cooling properly Even the front digital meter is not working And there was a dent on the back...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - Product not deliver timely [Resolved]

User
 sonkar on Jun 9, 2015
Dear Sir, I have book Oriant Aircooler on friday & it is foulty cooler so i return this prodcut on friday. At that time you have commited to deliver this on Monday. Even today also it was not deliver I am contunisly follow up with your coustomer care they told it is out for delivery. Just now they told your address is not tras so it is return back. My question is that if address is not found why should you not contact on my mobile. Please put this matter on urgent basis, if you not full fill they why give comittment. Tax invoice no. 161150012978 dated 05.06.2015 Regds, Sachin Sonkar...
Complaint comments Read comments Complaint category Appliances

Vijay Sales - Request to exchange a Samsung Mobile purchased which was damaged due to salesman's mistake

User
 Sarika Jambhale on Jun 5, 2015
Dear Sir/ Madam, As per the subject this is to bring to your kind notice that 1) My father Mr. Ramgopal Kesharwani purchased a mobile from Vijay Sales Pune (Rahatni) BR on 18/05/2015. (Copy of the bill attached herewith). 2) Mr. Rajesh Gaurkar, Salesman inserted SIM upside down and when he was unable to take out the SIM in order to correctly insert the same, he used an iron pin to take the SIM out (scratch of same can be seen in the mobile). 3) Due to this the Mobile is damaged and voice from the mobile phone is not clearly audible when attending calls. 4) My Father complained...
Complaint comments Read comments Complaint category Mobile Handsets

Vijay Sales - Videocon Ac overdue installation

User
 Ekuk on Jun 2, 2015
We bought videocon Ac on 28.05.15 n its installation was promised the very next day and its 02.06.15 but we have been just following up..its such bad service provider..nw d cnditn is so bad dat dey hav stopped picking our calls..in this scorching heat v r suffering.....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Vijay Sales - ac output ceazed on 2nd day

User
 siddharth@2205 on Jun 2, 2015
installed a new ac on 6th May and 2nd day the outpout ceazed due to incorrcet installation. have been running around for 30 days however no one is ready to help, I feel cheated, pls resolve before i raise this up with consumer court a nd legally. 8377892205 siddharth Jangpura New delhi...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - Fake Promise of extended warranty for LED TV - Videocon

User
 vivekgurav on Jun 1, 2015
I brought Videocon 40inch LED TV on 20th October 2014 from Vijay Sales. During which they promised promotion offer giving an extended 2 years warranty with the existing 3 years company warranty. I have registered my complaint with Vijay sales on 24th Nov 2014 is been 6 month since I registered a complaint with vijay sales not responded till date but I have been calling vijay sales customer care almost 4-5 times of the month and I am still awaiting response from Vijay Sales for past 6 month. Kindly Look into the matter & I have attached my Invoice & serial no snapshot with this complaint....
Complaint comments Read comments [2] Complaint category TVs

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