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Vijay Sales Customer Care

Vijay Sales

1st Foor, The Hub Mall, Nirlon Compound, Western Express Highway, Goregaon East
Mumbai
Mumbai City District
Maharashtra
India - 400063

Customer Care Phone Numbers and Contacts

Phone:+91 22 6171 3333
 +91 22 6622 7722
 +91 22 6171 1071

For Online Queries

Phone : +91 22 6171 1071
Email id :  ecustomercare@vijaysales.com

Customer Care

Vijay Sales Customer Care Mumbai  

Phone : +91 22 6622 7722
Email id : vscaremumbai@vijaysales.com

Vijay Sales Customer Care Pune

Phone : +91 20 6720 1000
Email id : vscarepune@vijaysales.com

Vijay Sales Customer Care Ahmedabad

Phone : +91 79 6604 3333
Email id : vscareahmedabad@vijaysales.com

Vijay Sales Customer Care Surat  

Phone : +91 26 1671 2222
Email id : vscaresurat@vijaysales.com
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Vijay Sales Complaints & Reviews

Vijay Sales - Complaint against Dent in Refrigrator

User
 Pankaj Ekta Anand on Aug 20, 2014
I want to inform u that I purchased Samsung refrigrator Model no. RT47H5679SL Dt. 11/05/14 From Vijay Sales, Model Town, Delhi.There was dent on Front door when it was delivered Telephonic complaint was lodged to Vijay Sales on the same day. As three months have passed and in spite of my several visits to the dealer, no action till date have been taken . The Old Manager of Vijay sales Mr Deepak Bhagat was committed that he will change the fridge. After few days he transferred to the another branch. The Floor Manger Mr Narender also committed the same. But now no body listen. Floor Manager Mr....
Complaint comments Read comments Complaint category Refrigerators

Vijay Sales - Mouse complaint.

User
 manoj sure on Aug 10, 2014
I had purchased a mouse on (27/11/2013) from vijay sales which is held in kalyan at bindu towers, now its not working which is in warranty period, now when i went to the store they totally ignore of giving service, they told me to go at vikhroli for the service, and it is not possible for me, if vijay sales can't give the service than they are selling the products of other company. I need to solve it ASAP. serial# PR0765 logitech wireless mini mouse M187 BLACK Rate:1095 My mail-id: manoj.sure945@gmail.com mob# 8879626446/8080862333...
Complaint comments Read comments Complaint category Computers & Accessories

Vijay Sales - Customer Service and Late Delivery

User
 SwatiBucha on Aug 4, 2014
Atrocious Customer Service This is to inform you that i ordered an AC from the Preet Vihar Branch and we received a dented unit. This unit has not been replaced up till now. I have made hundred calls and the person Yogender talked rudely with me and my mom. Moreover, he banged the phone without resolving the issue. We have not received the AC as yet. It has been an awful experience shopping with Vijay sales and this is for sure that i am not going to shop anymore from Vijay Sales. As of now replace the unit today it self else i'll lodge a complaint against you people in the Consumer...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - Complaint for Voltas AC not working

User
 Yogita C on Jul 25, 2014
Dear Sir/Madam - This is to inform you that i have purchase the Voltas AC on 7th June against bill No. 32-VSI07d -14SJAO58, ORD/SIAO No. 32-VSI06-14SO838, Item code - 32321e 400069953 from your Vasai branch. Sorry to inform but the AC stopped working within 1 month itself.I launched complaint with your customer care they informed person will come and repair the same within 48 hrs.Today your person visited my place, just saw at the AC and informed that it will take 5-6 days to repair the same. This to inform you that we have purchase the AC by paying full amount but now when we launched the complaint...
Complaint comments Read comments [2] Complaint category Institutes

Vijay Sales - Regarding Gas Stove

User
 virus on Jul 24, 2014
We have purchased an Gas Stove of SUNFLAME 3B SPECTRAN N of serial no VAK022. We have reg the complaint regarding stove as its not assembled propelry and the parts of it are not jointed properly. In short the Gas stove is not jointed properly and having some issues also. We have purchased this item on date 13-07-2014. We have already reg a complaint also and from ur side u have told that we wld replace this item in 2days but its not yet replaced. One more thing, we r very disappointed from the customer care no. No one is replying us properly. Kindly please check and help us as soon as possible....
Complaint comments Read comments Complaint category Appliances

Vijay Sales - Worst after sales service

User
 Parikshit Sachdev on Jul 21, 2014
I have brought TV and Aquaguard from Hadapsar Pune branch and getting the worst service ever both the quipments have problem and there is no say for this. When I complaint directly to the company they said to change it with the store and here with constant calling I am getting negative response. Kindly do tell me what should I do, should I take that my hard earned money is all wasted on purchasing from you?...
Complaint comments Read comments Complaint category TVs

Vijay Sales - PERSONAL# Regarding Warranty of ACs purchased from Vijay Sales.

User
 snmehta72 on Jun 23, 2014
Dear Team, This is in reference to the 2 Air conditioners which I have purchased from Ahmedabad - Vijay Sales, C.G Road Branch. The tow ACs we have bought are: 1. O'General 2 ton costing 53000 INR Date of purchase 12/05/2014 2. Hitachi 1.5 ton costing 33800 INR Date of purchase 10/06/2014 The person who assisted us was Mr. Jaydeep (Ph. No: 8733068816). We did the initial inquiry of the ACs and have mentioned him that the ACs were to be transported to Surendranagar, Gujarat which is where we needed it. He agreed to it and the machines were delivered. We have mentioned him explicitly...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - no response for complaint of A/c - Hitachi

User
 ramcbotre on Jun 23, 2014
dear sir, this is to inform you that even after doing followups for 2 weeks for complaint against a/c (Hitachi bran) there is no positive response received from your new panvel branch. The machine is under warranty. Kindly look into the matter and do the needful. Thanking you. Ramchandra Botre 9324173138...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Vijay Sales - Worst customer service

User
 Suveesha on Jun 23, 2014
I purchased a samsung refrigerator From Vijay sales Noida, on 7th jun 2014. When I selected the fridge, I confirmed with the salesman that the old fridge would be exchanged @rs 2000/-. While billing the salesman forgot the same, and charged me the complete amount without reducing the exchange value. When I brought it to his notice, n He said the amount would now be refunded through a cheque only in 10 days time. I insisted on a cash refund, to no avail. I was told that they will only refund my money which they had overcharged by their mistake through a cheque only. I have received the cheque today...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - Poor after sale service

User
 99912Yash on Jun 15, 2014
I am deeply disturbed and disappointed with the service of vijay sale they let me down . I brought sympohy air cooler product number 1411614357263 . There was problem in water pump in cooler we had registered complaint already but there was no response from vijay sale i am deeply concerned and dissappponted by your service it has been 2 days since this problem has occured but no response still from your staff i want to fix this problem as soon as possible i hope you will understand my concern and cooperate with me immediately this is my humble request to please send any engineer to fix this problem...
Complaint comments Read comments Complaint category Products & Services

Vijay Sales - Refrigerator not working

User
 krunal_pooja on Jun 8, 2014
I have purchase godrej ref gfe35lvt4n lush white on 14.03.2014 in vijay sales vide v no. 64-dev03-14siaouf 34. On dated 26.05.2014 some voice in refrigator so i am complain in godrej department and his exucutive come on my home 27.05.2014 and tell us that his sensor is not working my refrigerator is double door and both are not working at that time. His exucutive ask me sensor replace in 2 to 3 days. Afte godrej comapmnies excutive come my home on 28.05.2014 and replces sensor but he was not give me new sensor he was feet old sensor i told they at that time so he was tell me this is new sensor company...
Complaint comments Read comments Complaint category Refrigerators

Vijay Sales - purchase of Voltas a.c.

User
 Subhash Goradia on Jun 4, 2014
I bought a new Split A.C. of voltas ( 5 star) in october, 2013. On 1sr day itself problem started. I made a complain to vijay sales as well as voltas. Machine is not maintainging the cooling as well there is lot of sound in outside box. They came and checked and accepted that there is less cooling. I made fresh complain in Vijay Sales in February 14. Again voltas peaple came and changed the motors and fans. Till no problem solved. I made a lot of complain to vijay sales. They passed it to voltas and voltas men are now telling me that problem is there and we hv to take it the same to our repair...
Complaint comments Read comments [3] Complaint category Products & Services

Vijay Sales - Reply not perect

User
 Maharsh Shah on May 29, 2014
I bought Azure spilt A.C from Vijay Sales Ahmedabad (S.G.Highway Branch).from last 20 days i have registired so many times of complains against this matter that A.C is totaaly dead.But the Manager of this branch only give m 1 reply that the Azure company is totally wind up from gujarat.So the isssues from Vijay Sales & Azure Company Inthis matter customer is so suffer from last 20 days.& the cusomer is so much aged person due to companys problem.,...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Vijay Sales - Fraud and Bad service

User
 pravin yamgar on May 28, 2014
My name is Pravin Yamgar, we have buy the washing machine on 25th may 2014 in S.v.Road goregaon west, sale person he do not knowledge for washing machine, All this stupid things they told us.he is attend to me and i select one videocon washing machine.that time "i told him u get that new piece or display Piece"he told me this is the display piece i give u New Piece, i booked this product. delivery is done on 26 th may 2014 between 2 to 3.that time i m in office, my Mother receive the machine.27 th may demo person came my house that time he remove the back side small Busch.i shocked "literally water...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - Vijay Sales - Bad Service

User
 divyeshdighe on May 8, 2014
I am Divyesh from Baroda, below is my experience with newly opened Vijay Sales branch in Baroda (Gujarat). Anticipating good service in future i opted Vijay Sales among many reputed local Vendors to purchase Ac, but to my surprise i experienced Worst and Pathetic service that too without using product. I purchased PANASONIC AC (CS-UC12QKY-2) on 03 May, 2014. Today is 08 May, 2014 and still AC is not installed. I keep calling and visiting personally Vijay Sales outlet daily till date however no results, INSTALLATION is still NOT DONE. Everyday customer care persons give 100% promise of...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - Worst service on earth

User
 Vishwesh.r on May 8, 2014
I am Vishwesh from Vadodara, Below is my experience with newly opened Vijay Sales branch in Vadodara (Gujarat).

Anticipating good service in future i opted Vijay Sales among many reputed local Vendors to purchase Ac, but to my surprise i experienced Worst and Horrible service that too without using product.

I purchased PANASONIC AC (CS-UC12QKY-2) on 03 May, 2014. Today is 08 May. 2014 and still AC is not installed. I keep calling and visiting personally Vijay Sales outlet daily till date however no results, installation is still NOT DONE. Everyday customer care persons...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - bad product / service from vijay sales prabhadevi

User
 ronsy on May 4, 2014
Samsung 3 star ac costing rs 34000 purchased on 22 march 2014 from vijay sales prabhadevi branch. The installation was done wrongly by soorah services authorised agents of samsung. They burnt our wall as well as the indoor unit. This was replaced, however, 2 days later there was no cooling so once again the outdoor unit was checked however problem not solved. Last saturday the outdoor unit was once again checked and gas was refilled. However still no cooling. We made numerous calls to vijay sales, no solution provided? Request you to intervene...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - Regarding A.C. delivery on 3rd May

User
 manojingale on May 3, 2014
We have booked A.C. on 1st may. As per our discussion with sales officer they have to deliver A.C. on 3rd may between 2pm to 8pm. But they are not picking landline whole day.Then we try customer care number 3 to 4 times. They ensure somebody called us or message us. But they did not do the same. Also one thing is about customer care officers, they just try to fool us. sir aapko call back ayega, sir aapko message aayega, sir me aapko 1/2 ghante me call karta hu. All this stupid things they told us. But nobody can solve this query & they are unable to give us right status. A.C. is still...
Complaint comments Read comments Complaint category Appliances

Vijay Sales - Most Pathetic Service Ever by Vijay Sales

User
 rohit.garhwal on May 3, 2014
I am sorry to say this but had a very bitter experience with Vijay Sales Gurgaon centre (Near Huda City Centre) and completely fed up with their lethargic and insensitive attitude towards customers, once you have paid the amount. Bought a Sharp Window AC (V.No.: 91-HGG04-14SIAO 96) along with V-Guard Stabilizer and an Onida Microwave (V.No.: 91-HGG04-14SICD 785) on 30th April 2014. Issues are: 1. Some goon and unruly kind of people were sent for installation of AC who were asking for more than twice the amount quoted by the Vijay Sales salesperson (Mr. Rajeev). It was hardly a 5 minute work...
Complaint comments Read comments Complaint category Electronics & Appliances

Vijay Sales - unable to work a product which i purchased on 17th April 2014

User
 r031186 on Apr 27, 2014
Dear Sir/Madam, This is to inform you that i had purchase one bajaj (TC2007) water cooler from ahmedabad dev arc mall vijay sales ( Mr.Tarandeep/Harshad), Yesterday i was stop working. today i complained regarding this issue service department of vijay sales ahmedabad ask me that they will not respomcible for service bajaj company will be responcible for services i told them i had purchase from vijay sales why should i will wait for bajaj service men. moral of the story, i dont need the product which can not work up to nine days. wait for positive revert. Regards, Rahul...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

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