[Resolved]  Toyota Innova — Cheating on service

Address:

Ernakulam, Kerala

Hi,

I am John Paul K. I own a Toyota Innova. I observed that it emitted black smoke and the emission light started glowing on the panel.
1. I took it to the service center "Toyota Service Center, Nettoor."
2. They took 1000 Rs from me and told me that everything is fine. Later I saw that the light is still glowing and black smoke still coming.
3. I called them , they told me they need time to fix it. I said ok.
4. I had filled half tank diesel. They had drained off that also. When I asked them on that they denied.
5. Later engine would'nt start on the way. I called them they took the vehicle and charged me 300 Rs for it. I told them about the problem.
6. They said they need time. I said fine you keep the vehicle. They kept the vehicle for 4 days and they said they replaced the diesel filter and charged me 4000Rs and said problem is solved.
7. When I verified they hadnt done anything. Black smoke is still coming and the emission light is still glowing.
8. I asked them. they again said they need time. I took the vehicle back to them.
9. Today they called me and told that they need to open the engine and they need 40000Rs for that.
10. I asked them will everything be fine after that. They said they have no garentee on that.

Now i am helpless. I brought my vehicle back.
These people think that money is grown on trees. They have great computer systems and they do nothing.
They are cheating on us. Fooling us around. I can provide you with all the proof's and service details.
The vehicle has run only 80000 km.

Could you please take some action for this and help me out.
My email id:[protected]@gmail.com