[Resolved]  Toyota Innova — supply pump failure

Address:

Jaipur, Rajasthan

Dear Sir,

My name is Pradeep kumar Pandya residing in jaipur, i had purchased innova REG NO RJ 14 UA 8289, D.O.D 31/05/2007. the total kms run till date is just 59342 kms, the car suddenly stopped working and so i had sent the car to the service center of om toyota -the authorized dealer service center for toyota innova in jaipur. later i was informed that the problem was of supply pump failure. My question to the company is that how can the early failure of fuel pump can take place inspite of the fact that the car has run only 60,000 kms approx and my past records can be taken from the dealer that always timely services has been undergone only in omtoyata an authorized dealer for toyota. my question to the company toyota is that is that possible that a car of such a brand name "toyota" who has been a great competitor to the german and american cars in the world, toyota has been popular for its cars , so can such a fuel break down can take place at this early phase when the car has just run 60000 kms and i have to pay for it. or there has been the manufacturing defect with my particular car or the authorized dealer has changed the pump during the time of service.Request you to revert as soon as possible and resolve my problem. why should i pay the fuel pump charges asked by the dealer and if yes then please give it in writing, i dont have any issue with the dealer, he has changed the fuel pump with my permission but i have an issue with the brand image of the company THAT HEART OF THE CAR IS FUEL PUMP CAN BE DAMAGED IN INDIAN CONDITIONS ONLY WHEN THE CAR HAS JUST RUN 60000 KMS. THAT MEANS IF YOUR VELICLE RUNS 60,000 KMS IN 6 MONTHS ONE HAS TO CHANGE THE FUEL PUMP BY PAYING MONEY. SO HOW CAN YOU EXPECT THIS TYPE OF BIG BRAND IMAGE CARRYING WITH YOU.