[Resolved]  Toyota - Kirloskar — Failed after sales service of TOYOTA ETIOS petrol car

Address:

Meghalaya, Meghalaya

I purchased ETIOS Engine no 2NRV021395, Chasis no MBJB29BT[protected], Registration no ML 05 H 7898, impressed by the Assurance of after sales service.
Following assurance was given to me at the time of sale of the car, regarding the Toyota provision of Q service:
i) Quick vehicle service
ii) Quick vehicle service information
iii) Quick Network reach
iv) Quick Qualified manpower etc
2. My car is in the Toyota workshop, Shillong, Meghalaya since 30th April, 2012 for change of Mobil chamber and change of a engine bearing. Works hardly needed few hours time, but pending for more than a month. Reason given by your service personal that spares are not available and placed order to Bnagalore.
3. It appears that no after sales service mechanism is in place in the North Eastern parts of India, but the company has given false assurance regarding Q service, at the time of sale of the car and also declared in the official web page of the company. Spares are also not made available in the market, thereby, monopoly maintained over price by creating artificial demand, as it appears.
4. Complaint No TCM [protected] has been unattended till date and wrongly feed information has been updated against the complaint;
5 Impressed by the false assurance of Q service, I purchased the vehicle and now feel cheated, as I am suffering immensely for last one month, paying rental car Rs 2500.00 daily and thus, already paid Rs 75000.00 to the rental car. There is no guarantee of quick service in future in this part of the country, as I apprehend
. Therefore, I made request to the company to take back the car for failed after sales service and failure to meet commitment of quick quality service and requested to refund the amount paid for the car at the time of purchase including the registration and insurance cost. Further, made demand to compensate Rs 2500 per day of expenditure since 30th Aprl,2012 for rental car till the date of delivery of the car, after repair service.
Because of false assurance, I purchased the car and suffered huge financial loss and mental injury .
Pranab Sikdar
Burnside Compound: Rilbong
Shillong 793013
mob[protected]