[Resolved]  Toyota Kirloskar Motors — Faulty Clutch Assembly

Address:

Maharashtra

This is to bring to your notice that Toyota Kriloskar Motors manufacturers in India is cheating customers for years by supplying cars with manufacturing defects.

My complaint pertains to repeated premature failure of Clutch Plates which has gone through many replacement since the purchase. Toyota has been blaming my driving for the failure while none of my other and previous possessions have had any premature issue.

They have been forceful and even terming a two day old clutch plate as a result of normal wear & tear and have even be threatening a damage to the car if I do not pay for the repair while the car is with them awaiting a resolve from them.

I would also like to bring to your notice that I am nopt the only incident there are 2 other customers within my building who also developed same issue; 1 within 100 km (first 2 day) and other within 1000 kms (within 1st Month).Each o[censored]s has over 20 years of driving cars and possess various other brands but have never faced any such issue with any of these.

In my case even repeated replacements by them have not helped and my driving has remained risky all along. My car currently is in the possession of Toyota fro quite sometime and my repeted communication so far has resulted in a threat and a communication which is generic without any solution.

I would like to seek your guidance and help as my communication to their MD (Mr. H Nakagawa ) has fell deaf ears. I have demanded Refund of amount spent of Clutch assembly, Guarantee current repair of approved standards, pay for the taxi for the period car has been in garage and compensation for the harassment.

I would also suggest a serious enquiry as Toyota seems to be having different standards when it comes to Indian consumers which is evident from the fact they evade responding to the complaints resort to threats, while I am aware of the standards wherein they respond and take all complaints very seriously and do not shy away from ownership of the issues and open for a product recall.

Warm regards

Bahadur Singh
A 202 Glen Gate, Hiranandani Gardens,
Powai
Mumbai
Toyota Innova Regn No. : MH04DW 7837
Tel : +91 [protected]
email : [protected]@gmail.com