Toyota — Misrepresentation By Toyota Dealer

Address:

Central Delhi, Delhi

Dear Sir,

I Iqbal Masood Farooqi from New Delhi, India contacted your certified dealer Spirited Auto Cars (I) Limited, Plot No. F-7, Blockb-1, Mohan Cooperative, Industrial Estate, Mathura Road, Delhi-110044 as we were interested in purchasing one of your products namely, ETIOS V model. We were more than satisfied on hearing from them at the earliest and were able to get a test drive within 2 days of contact.
We were reasonably happy with the car and wished to purchase the EITOS V from the aforementioned dealer and therefore placed an order with the dealer's representative Mr. Shehneel Nishat for the BLACK color variant and made the downpayment of Rs. 50000 promptly. We were promised delivery within 15 days.
But I am so disappointed to inform you that the dealer has not been able to make good his commitments not only that we have been subjected to constant ridicule and ignorance at the hands of the said dealership. When the car was not delivered to us on the said date of 17th June 2013 we contacted the representative but we were shocked to see none of our calls were ever returned. After persistent trying the dealer picked up to report that our car was received from the manufacturing plant but it was much lower model. We were even asked to purchase the lower model which is very unprofessional and even unlawful to begin with. We were adamant that we will not purchase the lower model and agreed to wait. We were promised delivery on 25th June. But again just before the delivery date when we tried contacting our calls were again not returned and as you may guess we did not get the delivery on 25th June. After all this we decided to go to the manager of the dealer's representative. He promised to tell us a concrete date of delivery within a day but sadly as we expected the manager did not make good his commitments.
After this month long ordeal we have decided to lodge a complaint with you. This kind o[censored]nprofessional behaviour does is not expected from such a Multi-National like Toyota. This kind of falsehood and misrepresentation on a continuous basis provides reasonable grounds for legal action. But we prefer to keep matters within hand. So I request you to look into this matter at the earliest and unlike one of your dealers reply to this complaint at the earliest.
Yours Faithfully,
Iqbal Masood Farooqi,
Terrace-Floor, Aiwan-e-Ghalib,
Mata Sundari Lane,
Delhi-110002.
Contact no. [protected]