[Resolved]  Toyota — Uneven front Tire Wear

Address:

Pune, Maharashtra

I have purchased ETIOS VD (MH-12 HZ 9425) on[protected] from M/s. Sharayu Toyota, around 8000 km I've found the front both tyres wearing out unevenly on the outer side. I've taken the vehicle to M/s. Sharayu Toyota, Pune, with the said complaint; they checked the vehicle and found some defects, repaired and returned the car back saying the problem is resolved. Again after 14000 km same problem arises, taken the car back to M/s. Sharayu Toyota, Pune, then they took the problem seriously and called a Toyota engineer from the plant (as told to me), to solve the problem, they together did many things and as ended up by saying that the problem is finally resolved, gave a tyre replacement on 18127 KM,[protected]. Again around 36000 km I've observed same problem again in front tyres worn out completely on the outer side. I’ve taken the car to M/s. Sharayu Toyota, Pune, they firstly ended up saying that the tyre life is over and I should change the tyres, I tried to explain them my concern that the tyres are wearing more on the outer side as compared to the inner side, but the call was un fortunately neglected. Then I called Toyota customer care with the problem (complaint # TCM[protected]). M/s. Sharayu Toyota, Pune called me back saying they got some instructions from Toyota Motors, they took the car did something, took the readings of all 4 tyres and asked me to come back after 1000 km for further investigation, I turned up again for inspection. M/s. Sharayu Toyota, Pune again ended up saying there is no uneven wear of the tyres and the wear pattern is normal and perfectly ok (please see attached photo). As per their finding there is not even a 0.10 mm wear before and after 1000 km, which is simply impossible. Please find attached Photo of the tyre, is it a normal wear out? I’ve called TOYOTA customer care numerous times and even have send e-mails so many times, even after 3 reminders, unfortunately no body turned up with any solution to resolve my concern. The same type of wear pattern was at[protected] km.

I feel very disappointed with this interaction and the kind of negative responses from TOYOTA's end.