| Address: | South Delhi, Delhi |
This is to bring to your notice that the employees working at TR Swahney Motors Amar Colony branch are too rude and they don't have the ethics and soft skills to speak to people. There is no co-ordination amounst the staff.I bought Swift Desire on 1st Oct and got the RC of the car in the month of March after several reminders. The day i got the RC i came to know that the RC is incomplete as they didn't registered the CNG fuel option in the RC which they were aware about since the begining.Then yesterday i got the call from their executive Mr.Nitin to visit the Loni Road Authority at 10 am to get the RC including CNG details and he has given me the name & contact details of their respective person. Today morning , i called the concerned person and request him to be present there on time as i need to go to my office in Gurgaon.When i reached the authority , i called the concerned person "Mr.Rahul". He said that he is not there and will come in 5 minutes. I waited for him for half an hour and again called him but he disconnected my call and didn't respond.He didn't even had the basic skills to speak to people properly. I called customer care department at Amar Colony branch to look into the same but there was no action taken by them.I requested them to send my RC as it is difficult for me to travel again and again to the authority which is of one hour distance from my residence. This is a request if you can help me to get my car RC ASAP. I am also working in the service industry and i know how to behave with people.This is not the first time it happened. Few months back , i sent my car for first servicing to their badli pur branch. They said that they will deliver the same at my place and didn't allow my driver to pick up the same.When their driver came to my house in the evening, i was shocked seeing the condition of my car. He has bangged my car and there were scratches and dents on it. There drivers didn't even know how to drive. They have spolied my new car. I am writing this as the way they behaved with me today was unaccepatable.
Looking forward for the immediate resolution from your side.
Thanking you
Pooja Wadhwa Was this information helpful? | 
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