Comments
strange. cant trust them
fraud fraud fraud fraud fraud fraud fraud fraud compant this is
Too bad for you thats one thing they dont believe in refunding the customer money...
I hv been chasing them for the past 2.5 months with no success
======================================
Hi Guneshwori,
I got your id from your communication but I have no expectations from you with regard to you even reading this full mail leave alone replying to it.
The problem at your end is not only the fact that you suffered a technological setback but also the totally apathy with which your call center team has been handling the issue as well as the normal course of business.
Take for instance my case, I had been doing regular business with you for last 1 year with transactions worth over Rs 60, 000. My recent transaction was with booking reference ANQIXJ, which happened probably during the time ur server crashed. Of course I haven't received my ticket yet as my travel is scheduled for 10th of September. For once I can understand and sympathize with your institution hoping that I will atleast get my ticket before the travel date.
But for the past 2 weeks I have called up your call center and every time I have been given a different reason for delay. This will obviously cause suspicion in the minds of customers. Another very interesting thing your team does is that you people have no concept of logging customer calls and maintaining a reference number for the complaints. So when I ask for the same I am not given any and provided with evasive answers. This is topped up by the fact that if I insist on getting a reference number I am told that this will be mailed or we will call you up. Needless to say that never happens.
My biggest pain however has been my issue with your accounts department which has been pending for 2 months. You have very vehemently declared that people who are not willing to wait should request for cancellation and you will process the refunds. Do you have any freaking idea how long a refund process takes in your organization?
Picture this ---- My booking ID AIDJKQ: I had requested a refund post cancellation of the tickets on June 18, 2010.
Well I believe two and a half months are decently long time for an organization which proclaims that it has spent crores for its customers to process a 7, 000 rupee claim if it has the intent too. But what I have been facing is in the appended mail below.
So before raising a sympathy cry among the public please do try to see what your customers are facing and let me tell you it has nothing to do with the technical snag that you have experienced.
Saurabh.
[protected] Forwarded message[protected]
From: kumar saurabh <[protected]@gmail.com>
Date: Thu, Aug 19, 2010 at 4:26 PM
Subject: Re: Refund
To: "Travelchacha.com" <flights.[protected]@gmail.com>, [protected]@travelchacha.com
Hi,
This the fourth mail I am sending to you in the context of processing my refund for my booking reference ID : AIDJKQ [cancellation initiated on June 18th]. Lets not count the 15 odd times that I have called your customer service for this issue. That will firstly save you the embarrassment and secondly why the heck would you care to keep a record of that!!!
Your apathy to the concerns/problems of a customer not only totally disappoints me but also disgusts me.
I have been following up with you people for the last 2 months but to no avail. Every time I call to ask you what the status is on the refund, I am very conveniently told that the same will be processed in the next 2 days however the same has taken 2 months now.
Every time I ask for any request for a complaint/request id none is given because probably nothing of that sort is maintained at your end.
Needless to say that although my problem has not yet been resolved, I am pretty sure that I am not going to receive a reply on this mail either because as the statement reveals clearly --- It is my problem and not yours.
When you will look at my history of previous transactions with you, you might realize (although I seriously don't think you even care a dime to check that back in your database) that I have been a regular customer with you for the past one year with transactions of over Rs 60, 000 with you.
The one thing I have realized is that doing business with you comes with a serious caveat --- "trust us to deliver as long as everything goes on well, but help you god if things take a turn for the unexpected and your fate rests in the hands of our customer service"
I am pleased to inform you that even my 16th call today has been received with similar high adherence to your customer service standards.
The call lasted for 15 minutes of which I was on hold for 8 mins
I was very courteously told - "Oh 2 months is a long period" but your refund request has been sent for processing only today. (I am wondering if Radhika's mail below was a doctor's prescription to reduce my suffering?)
When I said that I have already been told this a month before, I was assured - "Refund hai sir ho jayega 1-2 din mein"
I told him that I need some sort of reference number which can prove that either the refund is in process or that this request/complaint has been recorded. I was then made to understand that there is no such system in place where formal requests or complaints are lodged.
Finally in an act of generosity, I was told that the person responsible will be asked to give me a call and a mail on the same will be sent to me in a day.
As I am only too aware of how this has been working for the past 2 months, I decided that I must drop a mail. Who knows if this mail is not outright deleted from records somebody who cares for this business may actually read and decide to do something if not for my sake then may be for his own.
Best Regards
Kumar Saurabh
Email id: [protected]@gmail.com
Mobile: +91-[protected]
I hv been chasing them for the past 2.5 months with no success
======================================
Hi Guneshwori,
I got your id from your communication but I have no expectations from you with regard to you even reading this full mail leave alone replying to it.
The problem at your end is not only the fact that you suffered a technological setback but also the totally apathy with which your call center team has been handling the issue as well as the normal course of business.
Take for instance my case, I had been doing regular business with you for last 1 year with transactions worth over Rs 60, 000. My recent transaction was with booking reference ANQIXJ, which happened probably during the time ur server crashed. Of course I haven't received my ticket yet as my travel is scheduled for 10th of September. For once I can understand and sympathize with your institution hoping that I will atleast get my ticket before the travel date.
But for the past 2 weeks I have called up your call center and every time I have been given a different reason for delay. This will obviously cause suspicion in the minds of customers. Another very interesting thing your team does is that you people have no concept of logging customer calls and maintaining a reference number for the complaints. So when I ask for the same I am not given any and provided with evasive answers. This is topped up by the fact that if I insist on getting a reference number I am told that this will be mailed or we will call you up. Needless to say that never happens.
My biggest pain however has been my issue with your accounts department which has been pending for 2 months. You have very vehemently declared that people who are not willing to wait should request for cancellation and you will process the refunds. Do you have any freaking idea how long a refund process takes in your organization?
Picture this ---- My booking ID AIDJKQ: I had requested a refund post cancellation of the tickets on June 18, 2010.
Well I believe two and a half months are decently long time for an organization which proclaims that it has spent crores for its customers to process a 7, 000 rupee claim if it has the intent too. But what I have been facing is in the appended mail below.
So before raising a sympathy cry among the public please do try to see what your customers are facing and let me tell you it has nothing to do with the technical snag that you have experienced.
Saurabh.
[protected] Forwarded message[protected]
From: kumar saurabh <[protected]@gmail.com>
Date: Thu, Aug 19, 2010 at 4:26 PM
Subject: Re: Refund
To: "Travelchacha.com" <flights.[protected]@gmail.com>, [protected]@travelchacha.com
Hi,
This the fourth mail I am sending to you in the context of processing my refund for my booking reference ID : AIDJKQ [cancellation initiated on June 18th]. Lets not count the 15 odd times that I have called your customer service for this issue. That will firstly save you the embarrassment and secondly why the heck would you care to keep a record of that!!!
Your apathy to the concerns/problems of a customer not only totally disappoints me but also disgusts me.
I have been following up with you people for the last 2 months but to no avail. Every time I call to ask you what the status is on the refund, I am very conveniently told that the same will be processed in the next 2 days however the same has taken 2 months now.
Every time I ask for any request for a complaint/request id none is given because probably nothing of that sort is maintained at your end.
Needless to say that although my problem has not yet been resolved, I am pretty sure that I am not going to receive a reply on this mail either because as the statement reveals clearly --- It is my problem and not yours.
When you will look at my history of previous transactions with you, you might realize (although I seriously don't think you even care a dime to check that back in your database) that I have been a regular customer with you for the past one year with transactions of over Rs 60, 000 with you.
The one thing I have realized is that doing business with you comes with a serious caveat --- "trust us to deliver as long as everything goes on well, but help you god if things take a turn for the unexpected and your fate rests in the hands of our customer service"
I am pleased to inform you that even my 16th call today has been received with similar high adherence to your customer service standards.
The call lasted for 15 minutes of which I was on hold for 8 mins
I was very courteously told - "Oh 2 months is a long period" but your refund request has been sent for processing only today. (I am wondering if Radhika's mail below was a doctor's prescription to reduce my suffering?)
When I said that I have already been told this a month before, I was assured - "Refund hai sir ho jayega 1-2 din mein"
I told him that I need some sort of reference number which can prove that either the refund is in process or that this request/complaint has been recorded. I was then made to understand that there is no such system in place where formal requests or complaints are lodged.
Finally in an act of generosity, I was told that the person responsible will be asked to give me a call and a mail on the same will be sent to me in a day.
As I am only too aware of how this has been working for the past 2 months, I decided that I must drop a mail. Who knows if this mail is not outright deleted from records somebody who cares for this business may actually read and decide to do something if not for my sake then may be for his own.
Best Regards
Kumar Saurabh
Email id: [protected]@gmail.com
Mobile: +91-[protected]
I support this complaint. And i am also facing the same issue.
I have called them almost 50 times and all they can do is nothing. This is really pathetic and they are completely fraud.
Its been almost 45 days and i haven't received my Refund. Please check into it and take serious action against them.
I swear i will never book a ticket again using their portal and will suggest others not to use it either.
Ref No: anskiw.
Booking date:13th Augus-2010
Cancel dat:18th August-2010
Flight:Pune-Delhi and Return
I have called them almost 50 times and all they can do is nothing. This is really pathetic and they are completely fraud.
Its been almost 45 days and i haven't received my Refund. Please check into it and take serious action against them.
I swear i will never book a ticket again using their portal and will suggest others not to use it either.
Ref No: anskiw.
Booking date:13th Augus-2010
Cancel dat:18th August-2010
Flight:Pune-Delhi and Return
Bhai jaan
i have great dependancy on u for ur good services but for the first time i have to go for a ticket cancellation of my family tour but no option from ur site opened to help me and i have to approach Spicejet for cancellation and they have cancelled it.Please now refund Rs.7564/- to my acount and oblige so that i should further repose confidence in ur travel agency
PNR no. is S4SMCI ur ID no.is TCP[protected] booking ref.ANXGWE description VTZHYD visag to delhi for 28/10/10 by flight no.SG0226
Email [protected]@rediffmail.com mobile [protected]
i have great dependancy on u for ur good services but for the first time i have to go for a ticket cancellation of my family tour but no option from ur site opened to help me and i have to approach Spicejet for cancellation and they have cancelled it.Please now refund Rs.7564/- to my acount and oblige so that i should further repose confidence in ur travel agency
PNR no. is S4SMCI ur ID no.is TCP[protected] booking ref.ANXGWE description VTZHYD visag to delhi for 28/10/10 by flight no.SG0226
Email [protected]@rediffmail.com mobile [protected]
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Travel Chacha — Travel Chacha not giving refund
Last month I have booked two flight tkts through travel chacha using credit card and due to some reason I have to cancel it. at the time of cancellation they told I will get the refund in 25 days. Now 1 month passed and when I called them they are saying they need 10 more days to check with their accounts department. Now I have lost faith in travel chacha. Now what step shall I take to get my refund?