[Resolved] Travelchacha. Com — No refund of Money from more than a month | |||
I had booked two tickets from Travelchacha.com on 23/1/2012. Airline refrence number AWJDCU and AWJDCN . After booking the tickets i did not receive the ticket copy upto 2 days o my email address then seeing that i callup up travelchacha.com asking for my tickets . They told me that due to some technical fault at their end tickets were not booked at all. Then i came to know from my credit card bank that they had already claimed tickets money from my credit card.Since then i have been following up with travelchacha.com to return my money . It is now being more than a month but they are not refunding my money. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
54
Pending
0
Resolved
35
+91 99 9930 3030
306, Namdhari Building, D.B.Gupta Road, Karol Bagh, New Delhi, Delhi, India - 110005
View all Travelchacha.com contact information
1. You search on internet, there are hell number of people complaining that the money gets debited from their account but tickets are not booked, common reason given to customers are price raised, server issue etc. This happened to me as well. And believe me, I too work a lot with servers, its never that you find issues so often with servers like this as it happens in Travelchacha.
2. Let's say, they really have an issue with their application or server. But when you call them back for refund, they will never say no, instead they will say that it will take 4-5 days. This is happening to me since last 6 months (for an amount of Rs 7500). They are so ready to send the cheque to me but due to some reasons they did not till now. (Only God knows why).
3. They do not even have their own email domain. They use GMAIL for communication.
4. Seeing above I think that they may have some kind of strategy, to debit the amount and try not to refund. Who knows...may be after few more tries I give up my 7500 rs. And thus they gain.
FYI: I talk to Dharmendra and Prem in Refund deptt of Travelchacha. They politely make promises but never keep up to it.
Thanks,
Rahul