[Resolved]  Travelchacha. Com — Not refunded cancelled air ticket amount

Address:

Karnataka

Dear Sir,

My name is Gaurav Bajoria. I am working with Axis Bank Ltd. I have booked my ticket with Travel Chacha from the website. Due to personal reason my trip got cancelled. I called up at the std number of Travel Chacha which is Delhi based as they were not picking up the call of the toll free no. for cancellation of the ticket. After a long waiting on the call they informed that they are not authorized to accept the cancellation of the ticket. I called up the concerned airlines for cancellation on 01st July 2011 they did the same and said that the refund amount I will be receiving through travel chachacha. I again called them to find out that when I will be receiving the same amount. They said that they are going to deduct Rs. 250 as a service charge for the cancellation. I asked for what as they have done nothing for cancellation of my ticket. They did not had the proper answer. They said I will get my amount within 25-30 days. I have not received my amount till now. Whenever I call them for the follow up they put me on the hold. There their refund department concerned person Mr. Indrajeet says it will be done today. From last 15-20 days they are doing the same. I am telling them that I will go to the consumer forum but still they are not ready to give the response.
Below my mail there is a communication between me and Travelchacha. Because of this I had a problem in paying the amount to my Axis Bank credit card. Secondly I am spending an amount on the STD but they are not responding.

Kindly look into the matter.
Thanks and Regards
Gaurav Bajoria
[protected] / [protected]


-----Forwarded by Gaurav Bajoria/SM/231/AXISBank on 08/16/2011 12:28PM -----
To: flights.[protected]@gmail.com
From: Gaurav Bajoria/SM/231/AXISBank
Date: 08/10/2011 04:48PM
Subject: Cancellation Confirmation and Refund of the Amount- When I will get my money---- Reminder 3
Mr. Inderjeet,

I have not received any mail from your side. You and your staff is always confirming but there is no reply from my side. I have only small amount to claim from you but almost I have spent 500 - 600 rupee for the continous follow up for my refund and I have not received the same. This is the second and third time I am facing this problem.. I called for the cancellation but your people said we dont do the cancellation. On the basis of that I have called fIndigo for cancellation. Latter on I came to know Travel chacha will be refunding the money after deducting the charges Rs. 250.

I dont know for what they are going to deduct when they have not provided any services in refund. Infact they have enjoyed a float on my money as well as I have lost 500-600 rupees on telephone to travel chacha. Portal has given so much pain to me.

I am going to file a suit against travel chacha in consumer forum as well as going to sent a mail to IATA to take an action against your company.

Thanks and Regards
Gaurav Bajoria
[protected] / [protected]
[protected] /

-----Forwarded by Gaurav Bajoria/SM/231/AXISBank on 08/10/2011 04:36PM -----
To: flights.[protected]@gmail.com
From: Gaurav Bajoria/SM/231/AXISBank
Date: 08/03/2011 06:15PM
Subject: Re: Cancellation Confirmation and Refund of the Amount- When I will get my money
Dear Sona,

I dont understand why the cancellation amount is not credited to my credit card account tiill now. Who the hell will be responsible for the late payment fees. First of all the realisation of the cancellation amount does not take so much time. Your company enjoy the float on the publick money and till the time we dont sent the reminders you dont credit to our account.

This is the second time which is happening with me and I am thinking to sent the copy of both the mail along with my credit card statment to IATA which should take a proper action against it.

Thanks and Regards

Gaurav Bajoria
[protected] / [protected]


-----"Travelchacha.com" <flights.[protected]@gmail.com> wrote: -----
To: Gaurav.[protected]@axisbank.com
From: "Travelchacha.com" <flights.[protected]@gmail.com>
Date: 07/01/2011 01:02PM
Subject: Re: Cancellation Confirmation and Refund of the Amount

Dear Sir,

Greetings from travelchacha.com....

As per your request your refund has been processed in your credit/debit card and it
will take 25-30 working days as per the refund procedure from the date of
cancellation.

Order no.- APZOJW

Total Amount Received - Rs.3282

Cancellation Charges - Rs.400x 1

Travelchacha Service Fee- Rs 250 x 1

Refund Amount- Rs. 2632


Thanks & Regards,
Sona

Travel Chacha

Tel : +[protected]/49
Fax : +[protected]
E-mail : flights.[protected]@gmail.com I visit us at: www.travelchacha.com

CHEAPEST AIRFARE GUARANTEED, ANYWHERE IN INDIA. TO BOOK LOG ON TO WWW.TRAVELCHACHA.COM.

On Fri, Jul 1, 2011 at 12:21 PM, <Gaurav.[protected]@axisbank.com> wrote:
Dear Dharmendra Singh,

My name is Gaurav Bajoria. Other details are below:

Booking Id: APZOJW
Booking Date: 26 December 2010
Passenger Name: Gaurav Bajoria
Airline PNR : BMKZAL
Ticket No: [protected]
Flight No: S2-0364
Airline: Jet Lite


I called at the Travell chacha for the cancellation of the ticket. I came to know that I cant cancel through You. I have to Contact Jet Airways . I did that for the cancellation. I came to know I will be loosing only the base fare. They also told me that I have to contact Travel Chacha for updating and refund of the same amount.

Please let me know whether the ticket is cancelled and secondly what amount I will be getting and by when.

I have made the payment of this ticket from my Axis Bank Credit card no.: [protected]

Thanks and Regards
Gaurav Bajoria
[protected]



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Dear Sir,

As per your request,